Help Centre
toggle menu
Enter your search term here...
Search
Enter your search term here...
Search
Submit a ticket
English
English
French
Welcome
Login
Online Ordering Support Articles
Here you'll find helpful articles regarding your online store.
Your Online Restaurant
How do I make updates to my restaurant information?
What information about my restaurant is made available online?
How do I reconcile my YUMBI daily disbursement amount?
What is Dine-In?
What is To-Go?
Customer Orders
When will the order be ready for collection/delivery?
How are cancellations and updates to a customer order handled?
How do I know what orders have been sent to my restaurant through YUMBI?
How is an order placed with a restaurant?
What notification does a customer receive after placing an order?
When will the order be ready for Collection/Delivery?
Failed Orders Report
Is there anything I can do about hoax orders?
Suggested remedies for failed orders
YUMBI Printer and POS Integration
How do I troubleshoot issues with the YUMBI Printer?
What do you do if an order prints on the YUMBI GSM printer instead of the Aura Point of Sale?
What is the YUMBI GSM printer?
How do I operate the YUMBI Printer?
What does the YUMBI order slip look like?
How do I install the YUMBI Printer?
YUMBI Printer Do's and Don'ts
Why does my store show as offline on the YUMBI platform?
Cancelled orders and YUMBI printer down time
Does the YUMBI Platform support any integrations?
How do I locate my GAAP POS ID?
How do I troubleshoot a YUMBI Printer stuck in a loop
Deliveries
What types of delivery zones can I configure for my restaurant?
How does YUMBI confirm if a delivery address falls within my delivery zone?
Menu Management
What should I do if a specific product is out of stock?
Restaurant Menu Updates: Required Information and Lead Times
Customers
How does BeHeard Work?
What is BeHeard all about?