Help Centre

How are cancellations and updates to a customer order handled?

The YUMBI Platform is used to submit customer's initial orders to the restaurant for processing and as such is unable to handle updates and cancellations to a customer's order.

Should a customer wish to update the contents of their initial order, or cancel the order entirely they will need to contact the restaurant directly via the telephone number provided.

If a customer cancels their order and requests a refund, please refer to our Help Article located HERE


If the initial order has been paid for online and the customer wishes to update or cancel their order, the recommended course of action would be for the restaurant to cancel the order altogether on their POS and perform a refund on our Self Service Dashboard.

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