Help Centre

How are cancellations and updates to a customer order handled?

The YUMBI Platform facilitates the placement of initial customer orders with restaurants but does not support modifications or cancellations of those orders. Customers desiring to change or cancel their initial orders must directly contact the restaurant using the provided telephone number.

For customers seeking to cancel their orders and obtain refunds, guidance is available in our Help Article linked here.

Please note, for orders paid online that require changes or cancellations, it is advised that restaurants cancel the entire order through their Point of Sale (POS) system and process the refund via our Self Service Dashboard.

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