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How do I start an order for delivery?

Watch this short video on how to place an order for delivery or read the instructions below.


Step 1: Locate the Customer Details

The only way to start an order is for the Agent to first locate the details of the customer who they would like to create the order for.

To do this, the steps outlined in the articles on how to Search for an existing customer record, or how to create a new customer record should be performed.

Step 2: Select the Appropriate Province and Area

Once the customer record has been selected, and the agent has been presented with the Customer Details Page, they will need to select the "Collection" radio button (See Figure 1).

If the restaurant has been linked to a specific telephone number, the province and area drop-downs will automatically be populated with the relevant information.

If the restaurant has not been linked, the Agent will need to manually select the province and area from the drop-downs.

Step 3: Select the Appropriate Outlet

Once the appropriate province and area has been selected, a list of all outlets located within the selected area will be made available in the outlet drop-down. This list is ordered with the closest outlet to the selected area at the top, and the furtherest outlet at the bottom (See Figure 2).

If the outlet has been linked to a specific telephone number, the outlet drop-down will automatically be populated with the correct outlet name.

If the outlet has not been linked, the Agent will need to manually select the outlet from the drop-down.

Step 4: Select the "New Order" Button

The final step is to click on the New Order button (See Figure 3). 

Note that this can only be selected once Steps 1 to 3 has been completed without error.

Delivery Radio Button Selection.png 

Figure 1: Collection Radio Button Selection

Enter the delivery address.png 

Figure 2: Enter the delivery address

figure 4 enter address.png 

Figure 3: New address for a new customer

figure 5 save address.png 

Figure 4: Save address once confirmed new address 


Figure 5: Select order date


Figure 6: Select order time 

RESTUUUU.png Figure 7: Select store near the customer

 New Order Button Selection.png 

Figure 7: New Order Button Selection

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