Help Centre

How do I know what orders have been sent to my restaurant through YUMBI?

YUMBI provides detailed reports on your restaurant's orders through our platform, delivering them daily, weekly, and on the monthly invoicing date. These reports offer a comprehensive digital summary of all customer orders successfully processed via the YUMBI Platform.

Report Distribution:

  • Daily and Weekly Reports are sent to the restaurant’s designated Reporting Contact.
  • Monthly Reports are dispatched to the restaurant’s designated Billing Contact.
  • Should you require reports to be sent to multiple email addresses, we can arrange this upon request from the Restaurant Owner.

Report Details: Each report includes key performance indicators for the specified period:

  • Total number and value of all orders.
  • Breakdown of delivery and collection orders by number and value.
  • Analysis of payment types used (e.g., Cash on Collection/Delivery, Paid Online).
  • Daily summaries for StoreFront orders, detailing sales value, driver fees, and driver gratuities.
  • Daily summaries for online payment orders, covering sales value, driver fees, and driver gratuities.
  • For Switchboard orders, a daily summary including sales value, driver fees, and driver gratuities (where applicable).
  • An itemized list of all StoreFront and Switchboard orders, including order reference numbers, order dates, times, and customer details.

These reports are designed to give you a clear view of your business activities and help in strategic decision-making. For any adjustments or further information, please reach out to the Customer Support Team on 

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