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Knowledge base
YUMBI Dashboard
Engage
41
Engage - What is it?
Engage Reports
How do I get a campaign loaded?
See all 41 articles
Self-Service Portal
9
How do I Add or Remove a Product from my Online Menu?
How do I request a new Out Of Stock item?
How do I refund a customers Online Payment or eVoucher?
See all 9 articles
eVouchering
9
When will I receive my funds for WiGroup Voucher Payments?
What are the different types of Discount eVoucher Codes?
How do I request a batch of Discount eVouchers?
See all 9 articles
Insight
2
What is YUMBI reports?
How do I improve my Switchboard Reporting confidence score?
Common Questions
Account Information +
5
How do I receive my monthly invoice from YUMBI?
How do I update my banking details?
How can I check which payment method was used to pay for an online order?
See all 5 articles
Restaurant Configuration & Operational Settings
18
Important Links: Online Request Forms
How do I update my outlet trading hours for StoreFront?
Online Payment Refunds Recovery Process
See all 18 articles
Restaurant Online Ordering Onboarding
7
What are the benefits of online ordering?
How do I sign up for Online Ordering?
How long does it take to get my restaurant live on StoreFront?
See all 7 articles
Switchboard
0
Restaurant Support Articles
About YUMBI
3
How to contact YUMBI
What is the YUMBI Platform?
How do I order online through YUMBI?
Your Online Restaurant
2
How do I make updates to my restaurant information?
What information about my restaurant is made available online?
Customer Orders
7
When will the order be ready for collection/delivery?
How do I know what orders have been sent to my restaurant through YUMBI?
How is an order placed with a restaurant?
See all 7 articles
YUMBI Printer and POS Integration
10
How to troubleshoot issues with the YUMBI Printer
What do you do if an order prints on the YUMBI GSM printer instead of the Aura Point of Sale?
What is the YUMBI GSM printer?
See all 10 articles
Deliveries
2
What types of delivery zones can I configure?
How does YUMBI confirm if a delivery address falls within my delivery zone?
Online Payments
6
How are online payments received and when are they settled to my outlet?
What happens if an order failed and the customer paid online?
How do I know which orders were paid for online at my outlet?
See all 6 articles
YUMBI Billing and Accounts
1
When and how are YUMBI invoices sent to my outlet?
Menu Management
1
Restaurant Menu Updates: Required Information and Lead Times
Switchboard Support Articles
Agent Management
4
How do I create new Switchboard Agent login details?
How do I update or lock an existing Agent's profile?
How does an Agent login or logout of the YUMBI platform?
See all 4 articles
Customer Management
5
How do I search for an existing customer?
How do I update an existing delivery address?
How do I add a new delivery address?
See all 5 articles
Order Management
10
How do I start an order for collection?
How do I start an order for delivery?
How do I add items to an order?
See all 10 articles
Restaurant Management
3
New Restaurant Porting Request Process
How do I link a telephone number to multiple restaurants of different Brands?
How do I link a telephone number to a specific restaurant menu?
Frequently Asked Questions
4
Why do some repeat orders not add items to the order basket?
How can I check the status of a customer order?
Can I migrate my existing customer details onto the YUMBI Platform?
See all 4 articles
Euphoria PBX and Softphone Configuration
0
Paratus integration
0