Support Portal

Your Online Restaurant 3

• How do I make updates to my restaurant information?
• What information about my restaurant is made available online?
• How do I reconcile my YUMBI daily disbursement amount?

Customer Orders 8

• When will the order be ready for collection/delivery?
• How are cancellations and updates to a customer order handled?
• How do I know what orders have been sent to my restaurant through YUMBI?

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YUMBI Printer and POS Integration 11

• How do I troubleshoot issues with the YUMBI Printer?
• What do you do if an order prints on the YUMBI GSM printer instead of the Aura Point of Sale?
• What is the YUMBI GSM printer?

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Deliveries 2

• What types of delivery zones can I configure?
• How does YUMBI confirm if a delivery address falls within my delivery zone?

Menu Management 2

• What should I do if a specific product is out of stock?
• Restaurant Menu Updates: Required Information and Lead Times

Order Management 10

• How do I start an order for collection?
• How do I start an order for delivery?
• How do I add items to an order?

See all 10 articles

Restaurant Management 1

• How do I sign up for a YUMBI Powered Call Centre?

Frequently Asked Questions 4

• Why do some repeat orders not add items to the order basket?
• How can I check the status of a customer order?
• Can I migrate my existing customer details onto the YUMBI Platform?

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Euphoria PBX and Softphone Configuration 0

Paratus integration 0

Agent Management 4

• How do I create new Switchboard Agent login details?
• How do I update or lock an existing Agent's profile?
• How does an Agent login or logout of the YUMBI platform?

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Customer Management 5

• How do I search for an existing customer?
• How do I update an existing delivery address?
• How do I add a new delivery address?

See all 5 articles

General 8

• What is YUMBI Reports?
• How do I improve my Switchboard Reporting confidence score?
• How do I log into YUMBI Reports?

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Reports 4

• Executive Dashboard Report
• Monthly, Daily and Hourly Sales Report
• Campaign Summary Report

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Engage 42

• What is Engage?
• What is Engage Reports (Insights)?
• How do I get a campaign loaded?

See all 42 articles

eVouchering 9

• When will I receive my funds for WiGroup Voucher Payments?
• What are the different types of Discount eVoucher Codes?
• How do I request a batch of Discount eVouchers?

See all 9 articles

Self-Service Portal 9

• YUMBI Dashboard - What is it?
• How do I refund a customers Online Payment or eVoucher?
• How do I request a new Out Of Stock item?

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About YUMBI 3

• How do I contact YUMBI?
• What is the YUMBI Platform?
• How do I order online through YUMBI?

Account Information + 5

• How do I receive my monthly invoice from YUMBI?
• How do I update my banking details?
• How can I check which payment method was used to pay for an online order?

See all 5 articles

Restaurant Configuration & Operational Settings 18

• Important Links: Online Request Forms
• How do I update my outlet trading hours for StoreFront?
• Online Payment Refunds Recovery Process

See all 18 articles

Restaurant Online Ordering Onboarding 7

• What are the benefits of online ordering?
• How do I sign up for Online Ordering?
• How long does it take to get my restaurant live on StoreFront?

See all 7 articles

Online Payments 6

• How are online payments received and when are they settled to my outlet?
• What happens if an order failed and the customer paid online?
• How do I know which orders were paid for online at my outlet?

See all 6 articles

YUMBI Billing and Accounts 1

• When and how are YUMBI invoices sent to my outlet?