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How do I refund a customers Online Payment or eVoucher?

Refunding a customer for an Online Payment or eVoucher redemption associated to an Order can be performed by using the Self-Service functionality built into YUMBI Dashboard.

You can watch this short video that takes you through the steps or follow the instructions below.

A refund can be performed by following these easy steps:

  1. Log on to YUMBI Dashboard using your YUMBI credentials.
  2. Select the restaurant for which you want to process an order, from the drop-down menu.
  3. Click on Orders then click on Order History (See Figure 1)

Figure 1 Click on Order History.png

Figure 1: Click On Order History

    4. Find the order, by following the below (See Figure 2)

A. Search for the particular order (either through a mobile number or name).

B. Click on the Refund button

Fig 2  Use Customer Name, Customer Mobile to search for the particular order.png

Figure 2: Use Customer Name, Customer Mobile to search for the particular order

5. Process the Online Payment/eVoucher Refund, by following the below (See Figure 3)

A. Provide a reason for the refund request (using the drop-down menu)

B. Click Refund to process the refund.

Figure 3 Follow Steps To Process The Online Payment OR eVoucher Refund.png

Figure 3: Process the Online Payment/eVoucher Refund

6. The customer will receive an SMS with the confirmation that a refund has been issued.


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