eVouchering
When will I receive my funds for Yoyo voucher payments?
Our platform supports customers who order online (for certain brands) to redeem WiCodes. In order to find out when payments are made from Yoyo for vouchers redeemed online to your restaurant, please contact their support team using the contact ...
What are the different types of Discount eVoucher Codes?
Restaurants currently using StoreFront and signed onto Engage can request Discount eVouchers via the Engage Portal. Types of Discount eVouchers There are two different types of Voucher Codes you can request - Unique Codes or Shared Codes. There are ...
How do I request a batch of Discount eVouchers?
The YUMBI platform allows the owner of a restaurant to request Discount eVouchers specifically for their restaurant. Steps to request a Discount eVoucher In order to request eVouchers, please follow the steps outlined below: Step 1 Visit ...
When and how are voucher payments settled to my restaurant?
Customer orders that have been paid for using a digital Payment eVoucher will be settled to the restaurant following the same settlement schedule outlined for online payments. The schedule and process involved in this can be viewed here.
How do I know whether a digital voucher has been redeemed?
Customers have the ability to redeem eVouchers when ordering Online via Switchboard. If a Payment eVoucher has been redeemed on the YUMBI Platform it is treated the same way as an online payment that is made using a debit or credit card. A report ...
What happens if an order failed and the customer redeemed a voucher?
In the unlikely event of an order failing to get through to the restaurant due to a communication error, timed out order or rejected order, a refund request will immediately and automatically be processed by the YUMBI Platform. The customer will be ...
How much does it cost to request Discount eVouchers?
Restaurants are able to request Discount eVouchers from YUMBI. In order to request a batch of eVouchers, your restaurant has to be signed up to Engage. There are ZERO additional fees associated when submitting an eVoucher request or when an eVoucher ...
Will I be charged for each voucher redemption?
The monthly Engage subscription fee covers the cost of Discount Vouchers. YUMBI will only charge a commission on the Discounted amount for the customer's order. If the customer has redeemed a Payment Voucher, then the usual Transaction Fee applies.
What information is required when requesting a Restaurant Discount Voucher?
Here’s the information you need to prepare when requesting eVouchers, including the basic contact details of the requestor. You will need this to complete the Voucher Request Form. Accessing the Voucher Request Form To access the form, log in to the ...
What is a Payment eVoucher?
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What rules can be set up when requesting a Restaurant Discount eVoucher?
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What are the different vouchers that can be redeemed at my store?
YUMBI supports various voucher types that customers may redeem online. Payment Vouchers: These vouchers are sponsored by the Brand and purchased from YUMBI to give to their customers. These vouchers are treated as an Online Payment and will be paid ...
How do I check if the customer has a valid voucher?
If a customer attempts to redeem a voucher in-store or online and it fails, an error message will appear explaining why the voucher cannot be validated. If no error message is shown, there may be an issue with the POS or internet connection. If a ...
How can customers redeem a voucher online?
To redeem a voucher online the customer needs to ensure that they have read and understood the Terms and Conditions and that the voucher is still valid for online ordering before trying to redeem it. Watch this short video taking you through the ...