What is a Payment eVoucher?

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• How do I refund a customers Online Payment or eVoucher?

  Refunding a customer for an Online Payment or eVoucher redemption associated to an Order can be performed by using the Self-Service functionality built into YUMBI Dashboard. You can watch this short video that takes you through the steps or follow ...

• How do I request a refund for a customers online payment?

  If a customer has placed an order and paid for it online but the restaurant is unable to fulfill the order, you will need to visit the YUMBI Dashboard and use the self-service feature to refund the customer. Please read this article on how to perform ...

• When and how are voucher payments settled to my restaurant?

  Customer orders that have been paid for using a digital Payment eVoucher will be settled to the restaurant following the same settlement schedule outlined for online payments. The schedule and process involved in this can be viewed here.

• What is my daily payment schedule?

  Non-PaySwitch Customers Please contact your relevant payment provider to find out their daily payment schedule. Unfortunately YUMBI has no control over this process. PaySwitch Customers Please refer to the table below for clarity on settlement dates. ...

• How do I know whether a digital voucher has been redeemed?

  Customers have the ability to redeem eVouchers when ordering Online via Switchboard. If a Payment eVoucher has been redeemed on the YUMBI Platform it is treated the same way as an online payment that is made using a debit or credit card. A report ...