What is a Payment eVoucher?

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• How do I refund a customers Online Payment or eVoucher?

  Refunding a customer for an Online Payment or eVoucher redemption associated to an Order can be performed by using the Self-Service functionality built into YUMBI Dashboard. You can watch this short video that takes you through the steps or follow ...

• How do I request a refund for a customers online payment?

  If a customer has placed an order and paid for it online but the restaurant is unable to fulfill the order, you will need to visit the YUMBI Dashboard and use the self-service feature to refund the customer. Please read this article on how to perform ...

• What is my daily payment schedule?

  Online payments are paid out via third party payment providers. YUMBI have no control over this process. Please contact your relevant payment provider to find out their daily payment schedule.

• What is the Online Payment Refund Report?

  The Online Payment Refund Report provides insights into order refunds processed by the restaurant on the YUMBI Dashboard for customers who made online payments. This report details the refund transactions, allowing for better tracking and management ...

• What are the different types of Discount eVoucher Codes?

  Restaurants currently using StoreFront and signed onto Engage can request Discount eVouchers via the Engage Portal. Types of Discount eVouchers There are two different types of Voucher Codes you can request - Unique Codes or Shared Codes. There are ...