How do I know whether a digital voucher has been redeemed?

How do I know whether a digital voucher has been redeemed?

Customers have the ability to redeem eVouchers when ordering Online via Switchboard. 

If a Payment eVoucher has been redeemed on the YUMBI Platform it is treated the same way as an online payment that is made using a debit or credit card.

A report will be submitted daily at the close of business to the restaurant's nominated Reporting Contact which will include all online transactions regardless of the means used to pay for the orders (i.e. voucher, credit or debit card).

    • Related Articles

    • What happens if an order failed and the customer redeemed a voucher?

      In the unlikely event of an order failing to get through to the restaurant due to a communication error, timed out order or rejected order, a refund request will immediately and automatically be processed by the YUMBI Platform. The customer will be ...

    • Will I be charged for each voucher redemption?

      The monthly Engage subscription fee covers the cost of Discount Vouchers. YUMBI will only charge a commission on the Discounted amount for the customer's order. If the customer has redeemed a Payment Voucher, then the usual Transaction Fee applies.

    • How can I read my Voucher Redemption Report?

      The voucher redemption report offers valuable insights into customer engagement with promotional campaigns at a specific restaurant. It details the total count and value of vouchers redeemed by customers who participated in a campaign, breaking down ...

    • What information is required when requesting a Restaurant Discount Voucher?

      Here’s the information you need to prepare when requesting eVouchers, including the basic contact details of the requestor. You will need this to complete the Voucher Request Form. Accessing the Voucher Request Form To access the form, log in to the ...

    • What are the different vouchers that can be redeemed at my store?

      YUMBI supports various voucher types that customers may redeem online. Payment Vouchers: These vouchers are sponsored by the Brand and purchased from YUMBI to give to their customers. These vouchers are treated as an Online Payment and will be paid ...