Help Centre

How do I view my Operations Dashboard Report?

The Operations Dashboard report provides insight into the outlets’ on the YUMBI platform. This report will give insights into the overall performance, uptime and engagement insights of stores.

For outlets that offer deliveries, the report provides insight into the delivery performance of the filter outlets, as well as the driver ratings.

For outlets using a YUMBI Powered Call Centre, the report provides insights into your outlet's performance on the call centre platform as well as an overview of outlets' call statistics.

Lastly, the report provides insight into your outlet's active customer database. It also summarizes campaigns that were initiated by the store as well as the number of customers that were reached through these campaigns.
 

Have a look at this short video taking you through the Operations Dashboard.





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Below we hope to answer any questions you may have and explore what this report has to offer:

Where can I find the Operations Dashboard Report?

This report can be found on the left-hand Overview Panel on YUMBI Reports. Under the Operations Tab, you can find this report by the name “Ops Dashboard” (Figure 1) or by following this link to the report itself.


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Figure 1


How can I filter this report?

The Operations Dashboard Report has four primary ways of filtering.

  • These four options are by Date, Brand, Restaurant and Franchise Manager.

What does the STORE CONFIG & PERFORMANCE panel display?

The store config and performance panel displays the configuration of stores on the YUMBI Platform, whether these stores are enabled for Online Ordering, Call-In Ordering or Phone-In Only.


This panel also displays the uptime and ordering stats for the filtered stores. This will show what percentage of time stores are available to receive online or call-in orders as well as the percentage of orders that have failed during the filtered period. This further displays the estimated revenue lost by outlets and how many stores are receiving orders through their GSM printers as opposed to their point of sale.


Please click on this link for more information regarding the Online status of your outlet.


What is shown on the CHANNEL PERFORMANCE panel?
The channel performance panel provides an overview of an outlet's performance on the YUMBI platform across the channels that are applicable to the filtered outlets. This provides an insight into what percentage of stores currently offer collection, delivery or kerbside services.

The channel performance panel also breaks down sales stats for these channels and displays the total amount of orders received by stores through their respective channels, the percentage of orders for these channels and the average number of orders and sales generated by the filtered outlets.


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Channel Performance Example

Note:

Average Sales - This refers to the average amount of sales made for the orders received by the store over the selected period under each channel. (NOTE: These numbers are inclusive of VAT) 

What is shown under the DELIVERY PERFORMANCE panel?
For the outlets that provide delivery services, this panel will provide key insights into the deliveries made by an outlet and the experiences had by your customers. 

Note that if your store does not have an integration with a delivery provider, stats may not reflect on this report.


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Delivery Performance Example

Under Summary, we display the following information:

Total Delivery Stores 
This displays the number/percentage of stores that currently have deliveries active.

Delivery Provider Enabled
This displays how many of the filtered outlets have delivery services enabled with a delivery provider.

Delivery Orders
This displays the number of deliveries processed by the filtered stores.

Delivery Ratings
This refers to the ratings that are received by the drivers when they have successfully completed their deliveries to consumers.

Average Rating 
The average rating of the deliveries that were rated by consumers.

Under Tracked Deliveries, the following information is displayed:

% Tracked
This displays the percentage of delivery orders that were successfully tracked.

% Valid Tracked
This displays the percentage of delivery orders that were successfully tracked and were marked as valid delivery sessions.

% Valid with LDT

This displays the percentage of delivery orders that were successfully tracked and were marked as valid delivery sessions completed with Live Driver Tracking. (Note: If an order is marked as completed by the driver within 2 minutes of receiving the order to deliver, the order will not be seen as valid.)

On-time %

This is the percentage of orders that were tracked and delivered on time.

Average Total Time
This refers to the average time taken by drivers to complete tracked deliveries. (This is displayed in hours : minutes)

Average Prep Time
This is the average time taken to prepare orders within the store. (This is displayed in hours : minutes)

What is displayed on the CALL CENTRE PERFORMANCE panel?
This panel provides a summary of outlets that utilise YUMBI Powered Call Centres and the call stats of the filtered outlets. The summaries below display the call statistics for the order and query queue for the filtered stores.

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Call Centre Performance Example


Under Summary, we display the following information:

Total Call-In Stores
This is the percentage/number of all the filtered stores that offer Call-In services.

Stores with Calls
This is the percentage/number of all the filtered stores that have received calls.

Stores with Orders
This is the percentage/number of all the filtered stores that have received orders through Call-In services.

Stores Missing Data
This is the percentage/number of all the filtered stores that are missing call data.

Total Calls
This is the number of calls that all the filtered stores have received.

Total Orders
This is the number of orders that all the filtered stores have received.

Matched with Calls
This is the percentage/number of all the filtered stores that have matched calls order placed orders.

Order Queue & Query Queue
The Order Queue is an indicator of all calls made to the Call Centre, by choosing Option 1 when dialling the store telephone number. The Query Queue is an indicator of all the calls made to the Store directly, by choosing Option 2 when dialling the store telephone number.

The Queues are broken down into the below categories to provide further insight into the call centre stats.

% Abandoned
This is the percentage of calls that were abandoned after they arrived in the store's order or query queue.

Answer Times
This refers to the average time taken to answer a call. (This is displayed in hours : minutes)

Handle Times
This refers to the average time it took to complete a call. (This is displayed in hours : minutes)

What is displayed on the CAMPAIGN & CONSUMERS INSIGHTS panel?

The campaign and consumer insights panel provide a brief summary of consumer and campaign data for the filtered outlets.


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Active Customers
This is the total number of customers that have been active for the last 3 or 12-month period.

Campaign Summary (30 Days)
This panel is a brief display of how many campaigns are available and have been run by the filtered outlets. This also shows how many customers have been reached during a period of 30 days.


 


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