Engage

Can I import external customer data?
Unfortunately due to the risk of diluting the data on the platform with regards to the law, YUMBI does not allow for any data to be imported into the platfo...
Wed, 26 Aug, 2020 at 10:20 AM
Why am I unable to talk to all my customers?
There could be a number of reasons for this. Below are a few possibilities: - They do not fall within the target group (e.g. lapsed customers). - The c...
Thu, 14 May, 2020 at 12:20 PM
Can I share my customer database between brands or restaurants?
There may be Outlet Owners who own combo stores who would like to use customer data from one store for another . Unfortunately it is not possible to sha...
Thu, 14 May, 2020 at 12:20 PM
Why can I not see some of my stores on Engage?
If you are a Franchisee and cannot see your store/s on Engage, this means there might be a configuration issue of your account.  Please contact YUMBI Su...
Fri, 2 Oct, 2020 at 1:48 PM
Where are these customers on Engage coming from?
A restaurants database of customers is collected from customers that have ordered from the specific restaurant using any of the YUMBI channels available (We...
Mon, 21 Jun, 2021 at 3:43 PM
Where do these campaigns come from?
The Campaign templates you will find on Engage have been briefed in by the Brand Marketing Team and loaded by YUMBI. These are pre-approved campaigns that c...
Fri, 2 Oct, 2020 at 1:50 PM
What is an active customer?
 An active customer is anyone who has ordered from your restaurant in the last 12 months. They could have ordered through the website, App or even called Sw...
Fri, 2 Oct, 2020 at 1:51 PM
How do I opt-out from YUMBI marketing SMS messages?
Consumers can be reached using Engage. Occasionally you can receive a request to OPT-OUT a consumer from marketing messages with SMS. Note that a consumer c...
Mon, 21 Jun, 2021 at 3:33 PM
What is the Campaign Details Report?
As a restaurant owner it’s possible to send targeted SMS and Push Marketing campaigns using YUMBI Engage. These campaigns are an easy and effective way to c...
Thu, 5 Nov, 2020 at 1:14 PM
What does the Campaign Details Report look like?
The below image represents the results of a restaurant level campaign that was executed using the YUMBI Engage platform. It should be noted that in this par...
Thu, 5 Nov, 2020 at 1:16 PM