Refunding a customer for an Online Payment or eVoucher redemption associated to an Order can be performed by using the Self-Service functionality built into YUMBI Dashboard.

You can watch this short video that takes you through the steps or follow the instructions below.

A refund can be performed by following these easy steps:

1. Log on to YUMBI Dashboard using your YUMBI credentials.
2. Select the restaurant for which you want to process an order, from the drop-down menu.
3. Click on Orders then click on Order History (See Figure 1)
   

​

    4. Find the order, by following the below (See Figure 2)

A. Search for the particular order (either through a mobile number or name).

B. Click on the Refund button

Figure 2: Use Customer Name, Customer Mobile to search for the particular order

5. Process the Online Payment/eVoucher Refund, by following the below (See Figure 3)

A. Provide a reason for the refund request (using the drop-down menu)

B. Click Refund to process the refund.

​

Figure 3: Process the Online Payment/eVoucher Refund

6. The customer will receive an SMS with the confirmation that a refund has been issued.