How do I request a refund for a customers online payment?
If a customer has placed an order and paid for it online but the restaurant is unable to fulfill the order, you will need to visit the YUMBI Dashboard and use the self-service feature to refund the customer.
Please read this article on how to perform an online payment refund - 'How do I refund a customers online payment or eVoucher?'
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How do I refund a customers Online Payment or eVoucher?
Refunding a customer for an Online Payment or eVoucher redemption associated to an Order can be performed by using the Self-Service functionality built into YUMBI Dashboard. You can watch this short video that takes you through the steps or follow ...
What is the Online Payment Refund Report?
The Online Payment Refund Report provides insights into order refunds processed by the restaurant on the YUMBI Dashboard for customers who made online payments. This report details the refund transactions, allowing for better tracking and management ...
How can I check which payment method was used to pay for an online order?
Customers are afforded the convenience of online payments for their orders at restaurants equipped with online payment functionality. YUMBI, operating within South Africa, assumes the responsibility of disbursing these funds to the designated bank ...
Important Links: Online Request Forms
Here are direct links to important forms that you may need to access. New Service Activation The following forms should be used when activating new services on the YUMBI Platform New Service Sign-up Form Change of Ownership / Hands Old owner New ...
What happens if an order failed and the customer paid online?
In the event that an online order, which has been duly paid for, is UNSUCCESSFULLY received by the restaurant, the YUMBI Platform will promptly and automatically initiate a refund request. Simultaneously, an automated SMS notification will be ...