Help Centre

How do I operate the YUMBI Printer?

Operating the YUMBI Printer is as easy as operating a cellphone. The steps outlined below can be followed to gain a better understanding of how to use the YUMBI Printer when an order is received.

STEP 1: The printer rings: 

The order will print out automatically. Read the printout to check the items, the delivery options and the time for the order. The order may have been requested for a future time.

STEP 2: Press OK to accept: 

Press OK to accept this order. Select an option telling the customer when their food will be delivered or when their food will be ready for collection.

STEP 3: Press OK again to confirm: 

You must press OK again to confirm the time of the order. The chosen time will be ADDED to the requested time of the order. A message will be sent to the customer telling them when their food will be ready.

STEP 4: Cancellation: 

Pressing the ‘C’ button at Step 2 will ask you to select a reason why the order is being cancelled. E.g. out of stock.

STEP 5: Cancellation:

You must still press ‘OK’ again to confirm the cancellation (a message will be sent to the customer explaining why the order was cancelled).

STEP 6: Wait for the last part of the slip to print: 

Once it reads “Order Confirmed Thanks” you can now tear off the slip.

STEP 7: Verify the order payment type: 

Customers have the ability to pay for their order online at the time of submitting it to the restaurant or to rather select an option for cash on collection or on delivery. The selected option will be communicated on the slip as follows:

"Order Not Paid": The customer has chosen to pay cash on collection or delivery. Ensure that you collect payment for this order yourself.

"Order Paid": The customer has chosen to pay for this order online. You do not need to collect any further payment from this customer as the money has been collected by YUMBI and will be paid into your nominated bank account automatically.

STEP 8: Capture the slip into your Point of Sale or Till System: 

Using all the information as set out on the slip, capture it into your POS or till as you would any other order.

You can print this printer guide for your restaurant staff. 


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