Billing:
At the conclusion of each billing cycle, once a month, the designated billing contact for each restaurant will receive an invoice indicating the amount due to YUMBI.
The billing cycle at YUMBI is from the 1st day of the calendar month to the last day of the calendar month. E.g. 1 March 2024 - 31 March 2024.
The invoice issued could entail the following: -
- Monthly subscription fee
- Any rebates (If applicable)
- Online payment processing fee - (PaySwitch Online Payment and Refund Processing Fee)
- Call centre module subscription (Switchboard)
- Order processing fee on orders
- Processing fee for online card payments
- Campaign Push Notifications
- Campaign SMS fees
In the event that you do not receive your invoices, we kindly request that you reach out to our Accounts Department via email on accounts@yumbi.com
Kindly direct correspondence from the designated Billing Contact email address specified in the commercial agreement.
In the event of any changes to the Billing Contact details, we kindly request that the restaurant owner notifies our Accounts Department promptly.
If you have not received your expected invoice and the Billing Contact details are accurate, it is advisable to check your spam or junk email folder. Occasionally, legitimate emails, including invoices, may be filtered into these folders by email systems. Please ensure the following email address is a trusted address as we send the invoices directly from our accounting system.
Yumbi Accounts <messaging-service@post.xero.com>
To ensure the security and reliability of our communications, please use the designated and verified email address.
Should the email not be in your spam folder, kindly submit a ticket to the accounts department requesting your invoices.
Collections
Once invoices have been sent out to the respective restaurants. These invoices are then loaded onto the Debit Order which is carried out via our service provider Netcash. The Debit Order is loaded between the 5th and 11th of every month.
Kindly ensure there is sufficient funds available so as to avoid any returned Debit Orders.
In the event of the debit order returning as unpaid an administration fee will be applied to the restaurant's account. In the absence of received payment, the restaurant's services will be temporarily suspended until payment is remitted.
For any account related queries, kindly direct your correspondence to the Accounts Department via email on accounts@yumbi.com