Who are the customers who ordered?
This is the total number of customers who were enrolled to a particular campaign and have placed at least 1 order during the campaign Reporting Period.
In the example image provided below, 232 of the enrolled customers had actually placed a total of 238 orders during the Reporting Period.

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Where are these customers on Engage coming from?
A restaurants database of customers is collected from customers that have ordered from the specific restaurant using any of the YUMBI channels available (Website/app/Switchboard). When selecting a campaign, a list of customers will be communicated ...
How do I view my Customers on Reports?
The customer report provides an insight into the total number of customers who have ordered from your restaurant, either online or telephonically. This report also provides insight into the transactions made by these customers at the outlet, as well ...
Why am I unable to talk to all my customers?
There could be a number of reasons for this. Possible reasons - The customer has not ordered from you before. - They are not an active customer (customer that has not ordered within the last 12 months). - The customer has opted out of receiving ...
What is an active customer?
Active Customer Base Customers who have ordered from your restaurant or registered in the last 12 months. Classified into: Active: Active customers are those who placed their most recent order within the active window, which is defined as the period ...
What is the difference between SMS and Push Notifications?
SMS Definition In short, an SMS text message allows franchisees to send text messages up to 160 characters in length directly to a customer’s cellphone. SMS's will reach customers who have previously ordered via website or call-in (unless they have ...