Help Centre

What happens if an order failed and the customer redeemed a voucher?

In the unlikely event of an order failing to get through to the restaurant due to a communication error, timed out order or rejected order, a refund request will immediately and automatically be processed by the YUMBI Platform. The customer will be notified via SMS that their order was NOT successful and that their payment and voucher has been reversed.

Should a restaurant have any doubts or concerns as to whether a customer has been refunded for a failed order please contact the YUMBI Support team at 

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