Help Centre

What happens if an order failed and the customer paid online?

In the event that an online order, which has been duly paid for, is UNSUCCESSFULLY received by the restaurant, the YUMBI Platform will promptly and automatically initiate a refund request.

Simultaneously, an automated SMS notification will be dispatched to the customer, informing them of the unsuccessful delivery and confirming the reimbursement of their payment to the respective bank account or credit card utilized for the order.

If a franchisee has any uncertainties or concerns regarding whether a customer has received a refund for a failed order, we encourage reaching out to the YUMBI Support team for clarification by emailing

Please be aware that the processing time for refunds may extend over several days before reflecting on the customer's bank statement. Your understanding and cooperation in this matter are greatly appreciated.

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