YUMBI seamlessly integrates with POS systems such as Aura, GAAP, and Micros, ensuring smooth operations across your restaurant's sales channels. Typically, the YUMBI GSM Printer serves as a backup, stepping in to receive orders when they cannot be processed through the primary POS system. This might occur due to several reasons:
- Internet connectivity issues at the restaurant may redirect orders to the YUMBI printer.
- Temporary offline status or configuration issues with the POS system.
- Incorrect mapping of menu items with the POS system server.
The integration between YUMBI and POS providers operates via a mediator server and client system. Essentially, the mediator server acts as a bridge, connecting YUMBI's platform to the POS system. When an order is placed through a YUMBI portal (such as a website, call center, or mobile app), it's transmitted to the mediator server and stored in its database. Restaurants using Aura, GAAP, or Micros have a mediator client installed on their POS server PC. This client routinely checks for new orders from the mediator server.
Once an order is received, the mediator client confirms it and attempts processing. The order is then printed at the restaurant’s invoice and production printers. The mediator client updates the mediator server about the order's status (successful or unsuccessful), which in turn notifies YUMBI.
Should you encounter any issues with your restaurant’s POS system, it is advisable to contact your POS provider directly for support.