Help Centre

What do I do if a customer claims they were double debited and I can’t find the order?

In rare situations, a customer can potentially be double debited. 

Note that a reservation by a consumers' bank does not equal a double debit. No refund needs to be initiated. 

Consumers can reach out to us on Live Chat should they have any questions by logging onto the respective branded online ordering platform. Or they can contact the Support Team on or 031 940 0536.

*Disclaimer: Live Chat is only offered for certain Brands. 

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