Using the Connectivity Dashboard to Monitor Uptime, Live Status, and Lost Revenue

What is the Connectivity Dashboard?

The Connectivity Dashboard is the single screen to check whether stores are online and taking orders right now, and how connectivity has behaved over a period of time. It replaces the need to jump between separate Store Online Status, Uptime by Day, and Uptime by Hour reports by bringing current-state, historical uptime, per-store rollups, and hourly drill-downs into one view.

Watch a short video on the Connectivity Dashboard below.

Core question this report answers: "How much revenue am I losing to devices being offline, and which stores should I chase first?”

Where do I find the Report?

This report can be found in the left-hand navigation panel of YUMBI Reportio, under the Operations tab, as Connectivity. Alternatively, click here to access the report directly.

Figure 1

Filters

Filter	What it does
Date Range	Sets the historical window for the chart, per-store rollup, and hourly drill-down. Defaults to the last 8 days ending yesterday. It does not affect the Live Status panel, which is always real-time.
Brand	Allows you to select a brand and narrows down which stores appear in the Restaurant filter and table.
Restaurant	Allows you to filter by a store or multiple stores.
Online Status	Allows you to filter by various statuses: All, Online, Offline, Offline via POS, Printer, and Order Up. It does not affect the Live Status panel.

Live Status panel

This panel is a real-time snapshot and ignores the Date Range and Online Status filters — it always reflects what's happening right now across every store in scope.

Figure 2

Store Status

Total Online

Stores currently reachable and trading normally.

Total Unavailable

Stores that are temporarily unavailable after being manually toggled offline.

Total Offline

Stores that are trading, but whose device is currently unreachable, causing them to appear as offline.

Each row displays the percentage of stores for a specific status, the number of stores currently in that status compared to the total number of stores (for example, 2,136/2,297), and a coloured progress bar indicating the proportion of stores in that status.

Green for online
Amber for unavailable
Pink for offline.

Device Online

Shows live connectivity per device type, as a percentage of the stores that actually use that device (not of all stores):

GSM Printers
POS Systems
Order Up

Each row displays the percentage of online devices by device type, the number of online devices compared to the total number of devices for that type (for example, 2,136/2,297), and a coloured progress bar indicating the proportion of devices that are online.

Historical Performance

Allows you to monitor the uptime of your restaurant's online ordering system and is crucial to ensure you don't miss any sales opportunities. By keeping a regular check, you can quickly identify and address any issues that arise. The historical performance chart lets you view uptime by Day and by Hour.

Daily View

The panel heading carries a blue date tag showing the active Date Range. The uptime-by-day chart shows:

Left axis (red bars) — Potential Lost Revenue for that day
Right axis (lines) — Uptime % for four channels:
- Online (green), POS (blue), Printer (orange), and Order Up (dashed teal)
Bottom axis — one point per day across the selected Date Range

Hourly Drilldown modal

Click any day's bar on the Historical Performance chart to open this modal. It breaks that single day down hour by hour, using the same chart layout as the daily view: (See video above)

Left axis (red bars) — potential Lost Orders per hour
Right axis (lines) — hourly uptime % for Online, POS, Printer, and Order Up
Bottom axis — all 24 hours of the day, even hours with no data

Stores table

Figure 3

One row per store in scope. This table combines two kinds of data, and the panel heading's tooltip is a useful reminder of which is which:

Live columns (always current)

Status Now, Printer, POS, Order Up, Last Printer Poll

Aggregate columns (cover the selected Date Range)

Online Uptime %, Lost Revenue, Lost Orders

Key Columns

Column	Notes
YUMBI ID	Unique identifier for the store in reportio.
Restaurant	Displays the store name and links back to the dashboard filtered to that single store.
Brand	The franchise brand the store trades under.
Province	Province the store operates in.
Account Status	The store's account status in Reportio (e.g., Live).
Status Now	Displays the current store’s status and is a colour-coded pill: Online, Offline, or Unavailable.
Printer / POS / Order Up	Live state per channel, not an aggregate.
Online Uptime %	Mini colour bar: red below 80%, orange 80–94%, green 95% and above.
Lost Revenue	Sorted highest-first by default, so the stores costing the most revenue surface at the top.
Lost Orders	Estimated missed orders for the store over the selected range.
Last Printer Poll	Relative time, e.g. "a few seconds ago".

Rows are shaded to make problem stores easy to spot:

Offline rows are pink-tinted
Unavailable rows are amber-tinted

Online Uptime % Colour bands

This column is measured against a benchmark:

Colour	Meaning
Green	Online/healthy (Status Now, uptime ≥95%)
Amber / orange	Unavailable, or uptime between 80–94%
Pink / red	Offline, or uptime below 80%

The Stores table can be exported to CSV using the export button below the table.

Common Questions

How many of my stores are online, unavailable, or offline?
Which channels are healthy right now — POS, GSM Printer, or Order Up?
How has overall uptime trended over the last week or month?
Which specific stores lost the most revenue this week?
On the worst day, which hours were affected, and which channel failed during trading hours?

For any further queries regarding your store's uptime, please contact the Customer Support team.