How do I view my Failed Order Report?

How do I view my Failed Order Report?

The failed order report provides a summary of unsuccessful orders that were attempted to be placed by a customer at a restaurant. There are various reasons these orders fail, and this report will underline these reasons. Click here to understand the reason for the failed order displayed in the Failed Order Report. 

Watch this quick video to familiarize yourself with the Failed Orders Report.


Below we hope to answer any questions you may have and explore what this report has to offer.


Where can I find the Failed Order Report?

Once you’ve logged into YUMBI Reports, this report can be found by clicking on the “Failed Orders“ tab under the ‘Operations’ subheading on the left hand panel or by clicking on the “View Failed Order summary'“ link highlighted in blue at the bottom of the page of the Order Summary Report. (Figure 1 & Figure 2) 



 Figure 1



Figure 2


Alternatively, you can easily access the Failed Order Report by following this link to the report itself.

What do Failures by Channel & Reason and Top 5 Restaurants refer to?

Failure by Channel & Reason

This section provides a summary of common failed order reasons at the restaurant, along with the order channels where these failures typically occur. Understanding the channel can help staff identify and resolve issues more efficiently.


ChannelChannel Description
PrinterOrder rejection or failure reasons associated with order acceptance through the GSM printer.
Store SetupFailures caused by orders placed outside the store’s online trading or delivery hours, or when the store toggles itself offline while an order is being placed.
Delivery Provider FailureThe system could not successfully connect to a delivery provider for a delivery order.
POS (Point of Sale)Orders may fail due to errors or connectivity issues between the order platform and the POS system.
Not SentThe system was unable to successfully send the order through and of the configured processing channels.
OrderUpFailures specific to OrderUp are displayed.
Voucher FailureOrders rejected due to invalid vouchers, expired vouchers, usage limits reached, or minimum spend requirements not met.

Note: To understand the specific reasons behind order failures or rejections, please refer to the Failed/Rejected Order Reasons article for more details.

Top 5 Restaurants

This summary shows the restaurants with the most failed orders.

Filtering options

The Failed Orders Report has three primary ways of filtering this report.

  • These three options are by Date, Brand, and Restaurant

Above the grid of data on the far left, you can select the number of entries available on the drop-down list to show more entries. There is also a Search Option on the far right that you can use to search for specific reasons or restaurants.


What do the columns represent on the Failed Order Report?


Below, we will walk through each column on the report and what the data refers to:

Restaurant

The data shown in this row belongs to the restaurant listed in this column.

Reason

This column will provide the reasons why the order failed at your restaurant.

Failures

This column presents the number of orders that failed with the reason indicated out of the total failures at your restaurant.

Total Failures

This column provides a summary of the total number of orders that failed at your restaurant.

The Grid Information can be exported for data analysis and provides additional categories of information using the CSV Option.


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