How do I remove a user from the Call Centre User Management self-service feature?
Managing the user list is a crucial task. Fortunately, removing a user is straightforward and can be accomplished with just a few clicks of a button.
Watch this video on how to remove a user:
Or follow the instructions below.
Steps on how to remove a user:
The account owner will need to log into their Dashboard and then head to the User Management Panel by selecting “Manage Users”.
To remove a user:
- Search and select the user in question using the search tool.
- On the right side of the user list, you can either Edit or Remove the user. Select Remove. (See Example 1)
- Select what roles you wish to have removed from the user's profile. (See Example 2)
- Select “Remove User” to process this.
Once a user has been removed, their roles will be removed as well and they will not have access to the platform until they are re-added.
Example 1:
Example 2:
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