How do I remove a user from the Call Centre User Management self-service feature?

How do I remove a user from the Call Centre User Management self-service feature?

Managing the user list is a crucial task. Fortunately, removing a user is straightforward and can be accomplished with just a few clicks of a button. 

Watch this video on how to remove a user:

Or follow the instructions below. 


Steps on how to remove a user:

The account owner will need to log into their Dashboard and then head to the User Management Panel by selecting “Manage Users”.


To remove a user:

  1. Search and select the user in question using the search tool. 
  2. On the right side of the user list, you can either Edit or Remove the user. Select Remove. (See Example 1)
  3. Select what roles you wish to have removed from the user's profile. (See Example 2)
  4. Select “Remove User” to process this.

Once a user has been removed, their roles will be removed as well and they will not have access to the platform until they are re-added.

 

Example 1:


  


Example 2: