Through Switchboard you can now place multiple orders to different restaurants of a combo store without the customer incurring several delivery charges.

Watch a short video on placing multiple orders to different stores

Customers using the Call Centre for delivery orders from combo stores will now see reduced delivery fees. When a customer's initial order qualifies for delivery—with or without a delivery charge—any further orders made at combo stores for the same customer and address within the store's preparation time will not incur delivery charges. 

Steps to follow to place multiple orders at different restaurants

Step 1: Ensure that the Order Placed by the Customer Qualifies for Delivery

Enter the delivery address of the customer onto the system to confirm if they qualify for delivery.

Step 2: Ask the Customer if they Intend to place additional orders.

Step 3: Begin the first order and until completion 

Select the “New Order” button to begin the customer's order (See Figure 1). Once the items have been added to the basket and confirmed with the customer, proceed to checkout to place the order. Select “Place Order” to place the customer's first order.
 

Step 4: Begin the next order from the available combo store

Once the first order has been placed successfully, the agent can begin the next order on the Order Confirmation page. As shown in Figure 2, they can select “Order Now” to order from another outlet (typically another brand). When the agent selects this, a pop-up will appear with the available stores for them to order. The platform will automatically calculate whether or not the delivery fee should be suppressed.
 

 Figure 2

Step 5: Place the next order at the selected available combo store

Step 6: Complete the Next Order

Once “New Order” has been selected for the next restaurant, the agent can begin placing the order and proceed to the checkout page. At the checkout page, a message is automatically added to the Order Instructions to ensure that the Agent, Customer and the Delivery Provider are aware that these orders placed should be delivered together to the customer. 
(See Figure 4)
 

 Figure 4

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Frequently Asked Questions

When can a customer order from multiple stores with no additional delivery fee?

Customers can now enjoy the convenience of ordering from multiple restaurants within a Combo Store Environment without incurring additional delivery fees for subsequent orders. This offer is available to customers ordering from within the delivery zones of the Combo Restaurant, allowing them to place orders from the original store as well as any linked combo stores, all under a single delivery charge. 

What if a customer orders again and the driver has left with the first order?

This would be highly unlikely as there is a brief window where this feature is open to Agents and Customers to utilize. As it currently stands, each store has a standard Prep time that is taken into account when customers are looking to place multiple orders. Should an order be placed within this Prep time of the store that received the original order, the delivery fee will not be charged. However, should a customer place an order past this set Prep time, the customer will be charged for delivery.

What items can’t I add to multiple delivery orders?

Items and Promotions that are for collection only cannot be used when placing multiple orders for delivery. These items remain as collection only items and will be unable to be placed for delivery. Collection orders cannot be linked to delivery orders.