Engage

What are voucher redemptions?
This is the total number of voucher codes redeemed by customers who were enrolled in the campaign, as well as the total value of the vouchers redeemed. ...
Thu, 5 Nov, 2020 at 1:51 PM
What are Message Stats?
This section provides an indication of how many of the enrolled customers were contacted by SMS or Push Message.
Thu, 5 Nov, 2020 at 1:53 PM
How does YUMBI determine who gets an SMS or a Push Notification?
It’s important to outline that the YUMBI Campaign tool automatically determines which customers are able to receive a Push message (through the app) instead...
Thu, 5 Nov, 2020 at 1:56 PM
What do the message stats mean?
Push: This is the total number of customers who received a Push Message. SMS: This is the total number of customers who received a SMS Message. To...
Thu, 5 Nov, 2020 at 1:58 PM
What is a Push Notification?
A Push Notification is an automated message sent by a franchisee to an app user when the application is not open via the YUMBI Engage portal. This messa...
Thu, 5 Nov, 2020 at 1:59 PM
What is the difference between SMS and Push Notifications?
In short, an SMS text message allows users to send text messages up to 160 characters in length directly to a customer’s cellphone.  A push notification...
Thu, 5 Nov, 2020 at 2:04 PM
What are message parts?
An SMS allows users to send text messages up to 160 characters in length directly to a customer’s cellphone. This is one (1.0) message part. Should the ...
Thu, 5 Nov, 2020 at 2:06 PM
What are Opt Outs, and what impact do they have for future communications?
This is the total number of customers who received the SMS message and replied to be Opted-out of future marketing communications.  If they opt-out then...
Thu, 24 Jun, 2021 at 3:49 PM
Am I able to prevent message errors?
A message error is the total number of SMS or Push notifications that were scheduled but failed to be sent due to technical issues. This can be caused by SM...
Thu, 5 Nov, 2020 at 2:10 PM
What is the Sample Campaign Message Content?
This section provides an example of the SMS, Push and Inbox Message content that was sent to customers as part of the campaign process. Note that in the...
Thu, 5 Nov, 2020 at 2:12 PM