Restaurant Configuration & Operational Settings

Important Links: Online Request Forms
Sign up (StoreFront and/or Switchboard services): https://yum.bi/signup  Change of Ownership / Hands: https://yum.bi/coo Online Payment Refund Request: ht...
Thu, 22 Oct, 2020 at 1:54 PM
How do I update my outlet trading hours for StoreFront?
If your outlet trading hours need to be updated permanently please accurate complete this online form. Our team will action your request no later than 48 ho...
Thu, 16 Sep, 2021 at 6:21 PM
Online Payment Refunds Recovery Process
If a customer pays online for their online order and your outlet is unable to fulfil the customer's order, you will need to reverse the customer's...
Thu, 4 Jun, 2020 at 9:57 AM
Who is paying for the vouchers that were redeemed at my store?
YUMBI supports various voucher types that customers may redeem online.  Payment Vouchers: These vouchers can either be sponsored by the Brand or a 3rd ...
Thu, 22 Oct, 2020 at 2:00 PM
How do I sign up for Campaign Manager?
To find out how to sign up for campaign manager, simply send an email to our YUMBI Support Team and they will happily assist you. NOTE: Campaign Manager...
Fri, 22 May, 2020 at 7:37 AM
How does Engage work?
Engage allows Franchisees to communicate with their existing customer database that are on the YUMBI platform. By using Engage you will be able to communica...
Thu, 22 Oct, 2020 at 2:04 PM
How do I configure delivery polygons/custom delivery zones?
There are two types of Custom Delivery Zones a store can request: 1) The restaurant can decide to draw the areas where they DO deliver, these shapes (po...
Fri, 24 Jul, 2020 at 5:12 PM
What do I do if a customer claims they were double debited and I can’t find the order?
In rare situations, a customer can potentially be doubled debited.  Note that a reservation by a consumers' bank does not equal a double debit. No ref...
Fri, 24 Jul, 2020 at 3:08 PM
What do I do if the YUMBI GSM printer is not working?
All outlets activated on the YUMBI platform are required to have a YUMBI GSM Printer onsite. The GSM printer where there is a POS integration is used as a b...
Mon, 27 Sep, 2021 at 5:00 PM
Why is the order printing through the YUMBI printer instead of Aura?
YUMBI has full integration with the Aura POS system. For most restaurants the YUMBI GSM Printer is used as a 'back up' to receive orders when orde...
Fri, 24 Jul, 2020 at 3:11 PM