Frequently Asked Questions

Why do some repeat orders not add items to the order basket?
Switchboard allows for orders to be repeated exactly as the previous one. Both Call Centre agents and consumers are able to do this by clicking ‘‘repeat ord...
Wed, 4 Nov, 2020 at 4:05 PM
How can I check the status of a customer order?
The status of a customer order is to verify if the order was successful, failed or was rejected by the store.   You can see the status of the order at t...
Wed, 4 Nov, 2020 at 4:06 PM
Can I migrate my existing customer details onto the YUMBI Platform?
For trading restaurants making use of the Aura POS; a common question that comes up when signing up for a YUMBI Powered Call Centre is regarding a Franchise...
Wed, 15 Apr, 2020 at 1:44 PM
Call Centre Internet Connectivity Explained
Switchboard is extremely dependent on a good stable internet connection to work properly. Without this, the quality of your phone calls will suffer (such as...
Wed, 4 Nov, 2020 at 4:08 PM