Order Management

How do I start an order for collection?
Here a quick video that shows you how to place an order for collection, or you can read the instructions below. Step 1: Locate the Customer Detail...
Tue, 12 Oct, 2021 at 4:23 PM
How do I start an order for delivery?
Watch this short video on how to place an order for delivery or read the instructions below.   Step 1: Locate the Customer Details The only way to ...
Tue, 12 Oct, 2021 at 4:21 PM
How do I add items to an order?
You can watch this short video or follow the step by step overview below on how to add items to an order.  Outlet Menu Overview  The outlet menu is...
Tue, 12 Oct, 2021 at 4:25 PM
How do you review and update an order?
Have a look at this quick video to see how to review and update an order or read the instructions below.   Reviewing an Order:   An Agent can review an ...
Tue, 12 Oct, 2021 at 4:29 PM
How do I submit an order to an outlet?
Here's a quick video that shows you how to submit an order to an outlet using the Switchboard platform.  Once an order has been captured and ite...
Tue, 12 Oct, 2021 at 4:29 PM
How do I view a customer's order history?
Switchboard, the YUMBI Call Centre platform, retains each customers' order history to easily create repeat orders. To view a customers' previ...
Tue, 12 Oct, 2021 at 4:32 PM
How do I place a repeat order?
Here's a short video that shows you how to place a repeat order using the Switchboard platform. To proceed with placing a repeat order the Agen...
Tue, 12 Oct, 2021 at 4:33 PM
What do I do if a customer order fails?
If a customer order is not successfully received by the outlet and the order was placed through either StoreFront or a Call Centre Agent, an SMS notificati...
Tue, 12 Oct, 2021 at 4:35 PM
How do I cancel or update an order after it is placed?
Cancelled Orders:   Switchboard is currently not able to communicate with the outlet directly to void an order that has already been placed.   As a resu...
Wed, 4 Nov, 2020 at 3:59 PM
How do I set up Agent Manager for YUMBI integration?
YUMBI supports multiple integrations with VoIP companies. One instance is when a call comes through on the softphone for a Call Centre order, as the call is...
Mon, 26 Oct, 2020 at 4:45 PM