Customer Orders

When will the order be ready for collection/delivery?
When a customer's order is submitted directly into the restaurant Point of Sale (POS), the YUMBI Platform will automatically notify the customer of an ...
Tue, 4 Feb, 2020 at 3:19 PM
How are cancellations and updates to a customer order handled?
The YUMBI Platform is used to submit customer's initial orders to the restaurant for processing and as such is unable to handle updates and cancellatio...
Thu, 8 Apr, 2021 at 6:17 PM
How do I know what orders have been sent to my restaurant through YUMBI?
YUMBI Reports are sent daily, weekly and on the date of monthly invoicing. YUMBI automatically provides the restaurant with a digital summary of all custome...
Tue, 10 Nov, 2020 at 3:17 PM
How is an order placed with a restaurant?
Customer orders placed through the YUMBI Platform, whether via an online ordering website, mobile app or a YUMBI powered Call Centre, are received by the re...
Tue, 4 Feb, 2020 at 3:19 PM
What notification does a customer receive after placing an order?
Once a customer's order has been submitted to the restaurant for processing, the YUMBI Platform will automatically send an SMS and/or email notificatio...
Tue, 4 Feb, 2020 at 3:16 PM
When will the order be ready for Collection/Delivery?
Scenario One: Order via the POS Where a customer's order is submitted directly into the restaurant Point of Sale, the YUMBI Platform will automatic...
Tue, 4 Feb, 2020 at 3:17 PM
Failed Orders Report
Occasionally an outlet may need to reject an order, or an order might fail to reach your store correctly. It's important to let your customer know that...
Tue, 28 Sep, 2021 at 11:07 AM
Is there anything I can do about hoax orders?
What is a “Hoax Order”? “Hoax Orders” are generally considered as orders placed by customers on the online (web or app) or Call Centre platforms where a...
Tue, 15 Dec, 2020 at 3:17 PM
Suggested remedies for failed orders
In order to improve, minimize, or eliminate the number of failed orders that your restaurant receives, it’s best to understand the reason for these failures...
Tue, 28 Sep, 2021 at 11:26 AM