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How can I get a better look at my Store Details?

YUMBI offers a store summary report that allows the user to view the details of stores offering Online and Call Centre ordering. This report displays summaries of the YUMBI products utilized by stores, what configurations are set up on these stores as well as the general success of the store on the YUMBI Platform.

This report is available to Report Users and displays all the stores available on the profile of the user. To find the Store Details Report, the user can proceed to the Operations tab on the left-hand panel of the reports page and select ‘Store Summary’. Alternatively, they can follow this link to view the report.



Untitled.png Figure 1

 

Three summaries are displayed on this report, breaking down the total number and percentages of stores under each category.  In Figure 1, each summary has been labelled and an explanation of each follows.


1. Store Product Summary:
The above summary displays the total number/percentage of stores that are signed up and utilize specific services.

  • StoreFront - The Online and App services.
  • Switchboard - These would be Call Centre services, whether they are in-house or outsourced.
  • Delivery Provider - Stores that have an integration with a delivery provider service.


2. Store Configuration Summary:
The configuration summary displays the total number/percentage of stores on the platform that offers specific services.

  • Collection - This represents whether an outlet has collections enabled. 
  • Curbside - This represents whether an outlet has curbside services enabled. 
  • Delivery - This represents whether an outlet has delivery services enabled. 


3. Success Summary:
The Success Stats Summary measures and displays the total number/percentage of stores successfully receiving orders through the YUMBI platform and stores utilizing the campaigns available on YUMBI Engage.

  • Online Orders - This refers to the number/percentage of stores receiving Website/App orders for the past 30 days.
  • Call-in Orders -  This refers to the number/percentage of stores receiving Call Centre orders for the past 30 days.
  • Campaigns - This would refer to the number/percentage of stores launching campaigns from the YUMBI Dashboard.
    (Learn More about Campaigns here: How do I sign up for Campaign Manager?)
  • Average Orders - This would refer to the average number of orders received by stores for the past 30 days.


Below the summaries, a table of information is populated to break down and display individual stores data. Below, we will expand upon each column and what this data represents. 


123.png


Figure 2:


Columns falling under Section A in Figure 2 represent the store information. The displayed information would be:

YUMBI ID:
This ID is used to identify the store on the YUMBI Platform.

Brand:
The Brand associated with the outlet.

Restaurant Name:
The name of the outlet.

Province/Reporting Region:
The province the outlet falls into.

External Reference: 
This ID is used by the store and Brand to identify the store externally.


Columns falling under Section B in Figure 2 represent the Customers and Orders for the listed store. The displayed information would be:

Active Customers (12 Months):
This column refers to the total number of customers who have ordered in the past 12 months from the store. This is a rolling 12-month window and is adjusted daily to represent the most recent day.

Active Customers (30 Days):
This column refers to the total number of customers who have ordered from the store in the past 30 days.

% Active Customers:

Is a percentage representation of how many of the active 12-month customers have ordered within the past 30 days.

Total Orders (30 Days):
This is the total number of orders received in the past 30 days by the store.

Active Customer Order Frequency (30 Days):
This column displays the frequency at which customers are ordering from the outlet for the past 30 days.
This is calculated as such: Total Orders / Active Customers = Order Frequency


Finally, Columns falling under Section C in Figure 2 is a breakdown of the volume of orders received and campaigns run within the store.

Online Orders (30 Days):
This would represent the total number of App and Website orders placed at the store for the last 30 days.

Call-in Orders (30 Days):

This would represent the total number of Call Centre orders placed at the store for the last 30 days.

Campaigns Run (30 Days):
This column would display the total number of Campaigns run by the store for the last 30 days.


The Grid Information can be exported for data analysis and provides additional categories of information using the CSV Option. Information such as an outlet’s street address, geo-coordinates, etc.

 

 


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