Yumbi Help Centre

What is the Online Payment Refund Report?

The Online Payment Refund Report provides insight that pertains to order refunds that have been processed by the Restaurant on the YUMBI Dashboard to the customers who have placed orders at the Restaurant using online payments.


This report is further broken down by Refund Value and Refund Types.


Below we hope to answer any questions you may have and explore what this report has to offer.


Where can I find the Online Payment Refund Report?


This report can be found on the left-hand Panel on the YUMBI Reports Portal. Under the Overview Tab, you can find this report by the name “Payment Refunds” (Figure 1) or by following this link to the report itself.



Payment refunds fig1.png 

Figure 1


What are Refund Values and Refund Types?


Refund Values:

This summary displays the total amount of the refund values that have been processed by the restaurant on the YUMBI Dashboard.


Refund Types:

This summary displays the total number of refunds per refund type. The types of refunds are broken down by the following online payment categories; Credit/Debit Card and Payment Voucher.


How can I filter this report?


The Online Payment Refund Report has three primary ways of filtering this report.

  • These three options are: Date, Brand, and Restaurant

Above the grid of data on the far left, you can select the number of entries available on the drop-down list to show more entries. There is also a Search Option on the far right that you can use to search for specific values or restaurants.



What do the columns represent on the Online Payment Refund Report?


Below, we will walk through each column on the report and what the data refers to:



Payment refunds fig2.png Figure 2


Store: 
The data shown in this row belongs to the restaurant listed in this column.

Order ID:
This column displays the YUMBI order reference number which is also known as the YUMBI Order ID. The YUMBI order reference number contains 8 digits.

Order Date:
The date shown in this column presents the date and time the particular order in the row was placed.

Customer Name:
The data shown in this column presents the customer’s name who placed the order in the row you are viewing.

Reversal Date:
The date in this column presents the date and time of when the refund was processed by the Restaurant on the YUMBI Dashboard.

Card Reversal Amount:
This column displays the total amount of funds of the order that was paid by Credit/Debit Card online.

Voucher Reversal Amount:
This column displays the total amount of voucher funds that were redeemed online to pay for the order.

Total Reversal Amount:
This column displays the total amount of the reversed funds for the order paid. For this report, the Total Reversal Amount is calculated as follows [Card Reversal Amount + Voucher Reversal Amount]

Reason:
This column provides the reason why a refund of a particular order was processed by the Restaurant.


The Grid Information can be exported for data analysis and provides additional categories of information using the CSV Option.
 

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