If your store offers delivery services, this report will provide key insights into the deliveries made by your store and the experiences had by your customers.
You can watch a short video explaining the report here:
The following article aims to give you a better understanding of what information the report provides and how you can utilize this information to improve your customer's experience when ordering from your outlet.
This report can be found under the Deliveries tab on the left-hand side of the Reports Page by the name “Delivery Summary”. You can also follow this link to view the report: Delivery Store Report
This report can be filtered by date as well as by using the search tool to find specific values or a specific restaurant.
After we have filtered by the required date, the report will populate three primary summaries of delivery information.
Tracked Deliveries :
This summary provides insight into the total number of tracked deliveries made by the store and displayed whether the delivery was On-Time or Late. It further breaks down the information to the total amount of On-Time and Late Deliveries as well as the percentage (%) of these deliveries.
Time To Deliver:
This summary provides insight into the time taken by drivers to complete tracked deliveries. The summary touches on three main stats. The Average Delivery Time (For all restaurants on your profile), the Shortest Average Delivery Time and the Longest Average Delivery Time. (All measured in minutes)
This summary provides insight into the distance driven by drivers to complete tracked deliveries. The summary touches on three main stats. The Average Drive Distance (For all restaurants on your profile), the Shortest Average Drive Distance and the Longest Average Drive Distance. (All measured in Kilometers)
To give the reader of this report further insight into the deliveries made and tracked by each individual store, a table of data is populated with additional information that is distributed over several columns.
A breakdown of these categories and what information is provided follows:
This column refers to which store the data is being displayed for.
Total Deliveries -
This would be the total amount of delivery orders received by the store for the filtered period.
Have Time Data -
This refers to the number of delivery orders that were successfully tracked and have delivery times associated with the completed delivery.
On-Time & % On-Time -
On-Time refers to the number as well as the percentage of tracked delivery orders that were completed on time.
Late & % Late -
Late refers to the number as well as the percentage of tracked delivery orders that were not completed on time.
Ave Duration -
This column refers to the average duration of a tracked delivery order (Duration measured in minutes).
Ave Distance -
This column refers to the average distance driven by drivers when delivery orders were tracked successfully (Measured in KM).
Tracked Deliveries & % Completed Tracking -
These columns would refer to the total number as well as the percentage of delivery orders that were successfully tracked and completed.
Avg Rating -
Finally, this column displays the average delivery satisfaction rating. Once a delivery order that has been tracked is marked as “Completed” by the driver, the customer will be asked to rate the service using a 1-5 star option. This value to the average rating provided by customers.
The Grid Information can be exported for data analysis and provides additional categories of information using the CSV Option.