Help Centre

How do I reconcile my YUMBI daily disbursement amount?

A YUMBI Daily Cash Up Report is generated every day for the day's transactions. This is to assist stores with reconciling transactions at the end of the day. There are various factors that influence the Total Amount Listed within the Report as detailed below:

An email will come from 
hello@yumbi.com with the subject “Online Payments for [Store name]. [Time Frame]” and will be sent to the restaurant’s nominated reporting Contact.

There are two main differences from a YUMBI perspective for online orders paid online, YUMBI offers PaySwitch services and some brands/stores opt not to use this service


Brands/Stores with PaySwitch services


  • YUMBI will process online payments and disbursement of funds to individual stores.
  • YUMBI has a schedule for the disbursement of funds. See our daily payment schedule

Brands/Stores with no PaySwitch services with YUMBI


  • The Payment Switching Provider pays out online payments to the outlet/brand directly. 
  • Payment switching providers outside of YUMBI can be contacted for insight around payment schedules.

Depending on the services a store/brand has been set up with, they may receive daily disbursement through YUMBI’s PaySwitch Provider. This configuration means that all prepaid amounts will be disbursed by YUMBI into a store's account following a payment schedule through payments from the payment switching provider.

Alternatively, stores/brands that are not with a YUMBI payment switching provider will receive payments directly into their accounts and will not have prepaid amounts processed by YUMBI to be disbursed at day end. Online Payments are processed through the store's Payment Terminal Directly. Meaning, if an online payment is made from the app/website, that payment is processed directly into a store's terminal.


To work out the total amount paid follow these quick steps:

Total at the top of the cash-up report
Less any third-party voucher redemptions
Less any refunds recovered
The total amount paid as per our 
daily payment schedule 

YUMBI has different types of prepayments that consumers use for outlets as listed below:

Card payments:
This is where the consumer uses their bank card to prepay for their order using a debit/credit card. YUMBI settles these funds into the store’s account as per the table and procedure explained
 HERE.

NOTE: If you were unable to fulfil an order, you are able to refund the consumer via the YUMBI Dashboard, the recovery process can be found 
HERE.

YUMBI online Payment eVouchers:
This is where the consumer uses an eVoucher and is treated as a bank card to prepay for orders, the same process is followed. It is important to note that a customer can pay with a voucher and pay the balance with cash or credit card on delivery.

YUMBI Instore Payment Voucher:
This is the exact same as the YUMBI Payment voucher except it has been redeemed on the point of sale machine by a walk-in consumer.

Third-Party Vouchers:
YUMBI allows for redemptions of third-party Vouchers, such as WiGroup/Yoyo, on the YUMBI powered channels however, disbursements of funds are facilitated by the voucher issuer. For details on third-party vouchers redeemed on YUMBI channels, please refer to the daily cash-up report. For any queries, please contact the third party directly or head office.





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