Help Centre

Executive Dashboard Report

We know that your time is important and focused on driving growth within your restaurant. With that in mind, the Executive Dashboard gives you a high-level overview of your restaurant’s performance on the YUMBI platform across all the channels that you have enabled. The Executive Dashboard can be found on the home page for YUMBI Reports or by following the link here.


You can watch a short video taking you through the Executive Dashboard here:




At a glance, you will be able to view the following information:


All Orders Turnover & Transactions:

  1. How all orders are broken down and displayed as Phone or Online Orders. 
  2. How your turnover is broken down between collections and deliveries.
  3. How many transactions have been placed on these channels, and
  4. What the average spend is per transaction.

NOTE: Turnover figures on the Executive Dashboard “excl. VAT”, while the average spend figures “incl. VAT”.


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New Customers:

  1. You can view how many new customers have been added to your restaurant.
  2. What the total percentage of your turnover came from new customers who ordered for the first time, and
  3. Should you have YUMBI Switchboard enabled, you are able to see how many new customers ordered using the call centre channel vs your online channel, as well as 
  4. What percentage of your turnover came from new customers who ordered for the first time in these respective channels.

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Call Centre Performance stats for your store (should your restaurant be enabled for YUMBI Switchboard). These outline three areas:


 

1. A Summary of: 

  1. The total amount of Call-In Stores. (Powered by YUMBI)
  2. How many are receiving calls.
  3. How many are receiving orders.
  4. How many have missing call data.
  5. The total amount of calls received.
  6. The total amount of orders received, and
  7. How many orders have been matched with calls.

NOTE: Call Stats can take up to 24 hours to reflect for the current day.


2. Order and Query Queue Stats:

        These reflect data for the respective queues when customers call a store.

  1. What percentage of calls were abandoned. 
  2. What percentage of calls resulted in orders. 
  3. What percentage of calls were seen as queries.
  4. What was the average answer time (In minutes and seconds), and
  5. What was the average handle time (In minutes and seconds).

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Delivery Performance stats from the delivery integration partner servicing the filtered stores. This information can be quite useful in understanding your current delivery operations and assist in managing your delivery fleet. This section includes:

  1. A Summary of the total number of tracked deliveries (and how many are marked as being “on time” or being “late” - depending on your respective brand delivery standards);
    1. The total number of stores offering delivery services.
    2. How many of these stores have delivery providers enabled.
    3. The total number of delivery orders processed. 
    4. The number of deliveries rated, and
    5. The average rating

 

2. Tracked Deliveries: 

  1. What percentage of deliveries have been tracked. 
  2. What percentage of deliveries are tracked and marked as ‘valid deliveries’.
  3. What percentage of deliveries are tracked and marked as ‘valid deliveries’ and had live driver tracking. 
  4. What percentage of deliveries were delivered on time. 
  5. The average total time to deliver an order (In minutes and seconds) and,
  6. The average total time to prepare an order (In minutes and seconds).
  7. How many orders have been matched with calls.
    NOTE: If an order is marked as completed by the driver within 2 minutes of receiving the order to deliver, the order will not be seen as valid.

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