The following steps should be followed when requesting a new restaurant to be added to the Call Centre:

  1. Navigate to the online form located here.

  2. Complete all of the fields and submit the form to YUMBI for processing.

  3. Once the request has been received, YUMBI will implement the relevant configurations to link the restaurant to the Call Centre.

  4. YUMBI will notify the requester via email once the configuration of the new restaurant to the call centre has been completed.

For security purposes, linking of restaurants to a Call Centre is currently handled by YUMBI directly.

Note that the following information is mandatory when requesting a restaurant to be linked to the Call Centre:

  • Call Centre Reference Id

  • Requester First and Last Name

  • Requester Email address and Telephone Number

  • Restaurants Name

  • Restaurant Brand (e.g. Debonairs Pizza, Steers etc)

  • Porting Date (i.e. Date on which the calls will be routed to the Call Centre)

  • Euphoria Caller ID (Unique Caller ID associated with the inbound telephone number)

  • Restaurant Authorised Contact Details (Person at the restaurant who authorised the port).