Should a Restaurant Owner wish to sign up for YUMBI's Call Centre services, they are welcome to reach out to the YUMBI Sales Department for more guidance & information. The basic steps are outlined below, and more details will need to be discussed with our Sales Team. 


Navigate to the Online Request Form located here & please read more details below.

The following steps should be followed when requesting a new restaurant to be added to the Call Centre:

  1. Complete all of the fields and submit the form to YUMBI for processing.
  2. Once the request has been received, YUMBI will send a new contract in order to implement the relevant configurations to link the restaurant to the Call Centre.
  3. Once your agreement is signed & back with our YUMBI Sales Team. Your assessment for compliance will be broken down into 3  major topics
    1. VoIP Provider
    2. Hardware 
    3. Internet Connectivity https://support.yumbi.com/support/solutions/articles/1000278968-call-centre-internet-connectivity-explained
  4. YUMBI will notify the requester via email once the configuration of the new restaurant is ready to move ahead with the onboarding process (while there are a lot of steps to follow during this process this is to ensure the smoothest onboarding process as possible).
    1. Completing VoIP agreements
    2. The signing of porting documents to allow the VoIP company to move your services away from your current service provider (eg. Telkom).
    3. Linking your restaurant to the YUMBI Call Centre & integration of Systems
    4. Telephony & Hardware Configuration
  5. The requester will be notified by YUMBI and VoIP provider once all the above steps have been completed.


For Security Purposes & Brand Agreement: the onboarding process is handled by YUMBI. All information will then be filtered to 3rd Parties from us.


The following information is mandatory when requesting a restaurant to be linked to the Call Centre:

  • Call Centre Reference ID.
  • Requester First and Last Name.
  • Requester Email address and Telephone Number.
  • Restaurants Name.
  • Restaurant Brand (e.g. Debonairs Pizza, Steers etc).
  • Porting Date (i.e. Date on which the calls will be routed to the Call Centre).
  • Euphoria Caller ID (Unique Caller ID associated with the inbound telephone number).
  • Restaurant Authorized Contact Details (Person at the restaurant who authorized the port).


Internet Connectivity

Internet Connectivity