Cancelled Orders:
Switchboard is currently not able to communicate with the outlet directly to void an order that has already been placed.
As a result of this, the Call Centre will need to manually contact the outlet to request that the cancellation of the order.
To prevent a commission being charged by YUMBI for an order that a customer has cancelled, the form located here should be completed.
Updated Orders:
Once an order has been successfully submitted and received by the outlet, it's not possible to update it using Switchboard. Instead, the suggested approach to deal with a request of this nature is as follows:
- If the customer would like to add a new product to their initial order, the Agent can create a new order for the same customer.
- If the customer would like to remove or amend a product in their initial order they will need to contact the outlet directly to determine whether the order has been made.
- If the order has been made, the customer will need to be informed that their order can't be updated.
- If the order has not been made, the initial order will need to be cancelled following the steps described in the section above and a new order can then be captured by the Agent.