YUMBI has full integration with the Aura POS system. For most restaurants the YUMBI GSM Printer is used as a 'back up' to receive orders when orders are not being received through the POS. 


Orders could not be printing via the Aura POS for the following reasons:

  • Orders are coming through the YUMBI printer, possibly because the restaurant is experiencing an internet issue, affecting the Aura POS. 

  • If the Aura POS is temporarily offline or there is a configuration issue. 

    • If the POS is offline, the store needs to contact Aura directly.

  • Menu items are not mapped up correctly with the Aura Server. 


The Aura integration is done using a mediator server and client system. As the name suggests, a mediator server is a ‘middleman’ between YUMBI's platform and the Aura POS system. When an order is placed through a YUMBI portal (such as a website, Call Centre or mobile app) it is submitted to a mediator server, where it is saved in the database. Stores using Aura will have a mediator client, which is a service that runs on the store’s Aura server PC. The mediator client communicates with the mediator server and checks if any orders have been placed for them.


If an order is placed for the store the client will acknowledge that the order is received and tries to process the order. It will then print the order to the store’s Invoice and Production printers. It then sends the status (whether successful or not) back to that mediator server, which can then send a success or failure acknowledgement to YUMBI.


Troubleshooting Guide

Online orders that fail are logged on the mediator server and can be viewed here:


Debonairs Pizza: http://admin.debonairs.auraonline.co.za/med_user/login?url=

YUMBI: http://admin.yumbioo.auraonline.co.za/med_user/login?url=


An order in progress will display a status code of 0-4 depending on what stage of the ordering process it’s at. When an order fails, it provide a status code 93-98 which indicates where the problem lies.


Status Codes


0

Order Outstanding

1

Order Acknowledged by Store

2

Order Processed by Store

3

Manual Processing Started

4

Manually Processed at Store

  91
  Error validating: Item not found or Totals Do not Match(store menu not matching mediator)

93

Item does not exist at store or is set inactive

94

Order has become stale: 5 minutes has elapsed since order was placed

95

Connection problem to the database at the store

96

The order XML is invalid and cannot be processed

97

There are no Line Items for the order

98

The order failed to print at the store


Orders could not be printing via the Aura POS for the following reasons:

  • Orders are coming through the YUMBI printer, possibly because the restaurant is experiencing an internet issue, affecting the Aura POS. 

  • If the Aura POS is temporarily offline or there is a configuration issue. 

    • If the POS is offline, the store needs to contact Aura directly.

  • Menu items are not mapped up correctly with the Aura Server. 


Aura Helpdesk 

Ref: Click HERE to read more on the Aura Helpdesk Article.