Support Portal

Agent Management 4

• How do I create new Switchboard Agent login details?
• How do I update or lock an existing Agent's profile?
• How does an Agent login or logout of the YUMBI platform?
• How do I reset a Switchboard Agents' password?

Customer Management 5

• How do I search for an existing customer?
• How do I update an existing delivery address?
• How do I add a new delivery address?
• How do I update an existing customer record?
• How do I create a new customer record?

Order Management 10

• How do I start an order for collection?
• How do I start an order for delivery?
• How do I add items to an order?
• How do you review and update an order?
• How do I submit an order to an outlet?

See all 10 articles

Restaurant Management 3

• New Restaurant Porting Request Process
• How do I link a telephone number to multiple restaurants of different Brands?
• How do I link a telephone number to a specific restaurant menu?

Frequently Asked Questions 4

• Why do some repeat orders not add items to the order basket?
• How can I check the status of a customer order?
• Can I migrate my existing customer details onto the YUMBI Platform?
• Call Centre Internet Connectivity Explained