Support Portal

About YUMBI 3

• How to contact YUMBI
• What is the YUMBI Platform?
• How do I order online through YUMBI?

Your Online Restaurant 2

• How do I make updates to my restaurant information?
• What information about my restaurant is made available online?

Customer Orders 8

• When will the order be ready for collection/delivery?
• How are cancellations and updates to a customer order handled?
• How do I know what orders have been sent to my restaurant through YUMBI?
• How is an order placed with a restaurant?
• What notification does a customer receive after placing an order?

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YUMBI Printer and POS Integration 10

• How to troubleshoot issues with the YUMBI Printer
• What do you do if an order prints on the YUMBI GSM printer instead of the Aura Point of Sale?
• What is the YUMBI GSM printer?
• How do I operate the YUMBI Printer?
• What does the YUMBI order slip look like?

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Deliveries 2

• What types of delivery zones can I configure?
• How does YUMBI confirm if a delivery address falls within my delivery zone?

Online Payments 6

• How are online payments received and when are they settled to my outlet?
• What happens if an order failed and the customer paid online?
• How do I know which orders were paid for online at my outlet?
• Can I choose whether to support online payments?
• How do I update my outlets banking details?

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YUMBI Billing and Accounts 1

• When and how are YUMBI invoices sent to my outlet?