Online Payment Refund Request
Out of Stock Product
Printer Fault Report
Trading Hours Update Request
Change (Kerbside) Collection
Request delivery zones
Enable/disable delivery zones
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What is Engage?
What is Engage Reports (Insights)?
How do I get a campaign loaded?
What are the benefits of Engage?
Can I choose to send Push Notifications only?
See all 42 articles
How do I add or remove a product from my online menu?
How do I request a new Out Of Stock item?
How do I refund a customers Online Payment or eVoucher?
How do I log into YUMBI Dashboard?
YUMBI Dashboard - What is it?
See all 9 articles
When will I receive my funds for WiGroup Voucher Payments?
What are the different types of Discount eVoucher Codes?
How do I request a batch of Discount eVouchers?
When and how are voucher payments settled to my restaurant?
How do I know whether a digital voucher has been redeemed?
See all 9 articles
What is YUMBI Reports?
How do I improve my Switchboard Reporting confidence score?
How do I log into YUMBI Reports?
Who is responsible for adding new individual roles to Reports?
Who has access to YUMBI Reports?
See all 9 articles
What is the Executive Dashboard?
Account Information +
How do I receive my monthly invoice from YUMBI?
How do I update my banking details?
How can I check which payment method was used to pay for an online order?
How do I update my Billing Contact information?
How do I see if payments have been made into my account by YUMBI?
Restaurant Configuration & Operational Settings
Important Links: Online Request Forms
How do I update my outlet trading hours for StoreFront?
Online Payment Refunds Recovery Process
Who is paying for the vouchers that were redeemed at my store?
How do I sign up for Campaign Manager?
See all 18 articles
Restaurant Online Ordering Onboarding
What are the benefits of online ordering?
How do I sign up for Online Ordering?
How long does it take to get my restaurant live on StoreFront?
Can I use one printer for my combo restaurant?
Can my restaurant have StoreFront if I do not do deliveries?
See all 7 articles
Restaurant Support Articles
How do I contact YUMBI?
What is the YUMBI Platform?
How do I order online through YUMBI?
Your Online Restaurant
How do I make updates to my restaurant information?
What information about my restaurant is made available online?
How do I reconcile my YUMBI daily disbursement amount?
When will the order be ready for collection/delivery?
How are cancellations and updates to a customer order handled?
How do I know what orders have been sent to my restaurant through YUMBI?
How is an order placed with a restaurant?
What notification does a customer receive after placing an order?
See all 8 articles
YUMBI Printer and POS Integration
How do I troubleshoot issues with the YUMBI Printer?
What do you do if an order prints on the YUMBI GSM printer instead of the Aura Point of Sale?
What is the YUMBI GSM printer?
How do I operate the YUMBI Printer?
What does the YUMBI order slip look like?
See all 11 articles
What types of delivery zones can I configure?
How does YUMBI confirm if a delivery address falls within my delivery zone?
How are online payments received and when are they settled to my outlet?
What happens if an order failed and the customer paid online?
How do I know which orders were paid for online at my outlet?
Can I choose whether to support online payments?
How do I update my outlets banking details?
See all 6 articles
YUMBI Billing and Accounts
When and how are YUMBI invoices sent to my outlet?
What should I do if a specific product is out of stock?
Restaurant Menu Updates: Required Information and Lead Times
Switchboard Support Articles
How do I create new Switchboard Agent login details?
How do I update or lock an existing Agent's profile?
How does an Agent login or logout of the YUMBI platform?
How do I reset a Switchboard Agents' password?
How do I search for an existing customer?
How do I update an existing delivery address?
How do I add a new delivery address?
How do I update an existing customer record?
How do I create a new customer record?
How do I start an order for collection?
How do I start an order for delivery?
How do I add items to an order?
How do you review and update an order?
How do I submit an order to an outlet?
See all 10 articles
How do I sign up for a YUMBI Powered Call Centre?
How do I link a telephone number to multiple restaurants of different Brands?
How do I link a telephone number to a specific restaurant menu?
Frequently Asked Questions
Why do some repeat orders not add items to the order basket?
How can I check the status of a customer order?
Can I migrate my existing customer details onto the YUMBI Platform?
Call Centre Internet Connectivity Explained
Euphoria PBX and Softphone Configuration