Online Payments
How do I request a refund for a customers online payment?
If a customer has placed an order and paid for it online but the restaurant is unable to fulfill the order, you will need to visit the YUMBI Dashboard and use the self-service feature to refund the customer. Please read this article on how to perform ...
What is my daily payment schedule?
Online payments are paid out via third party payment providers. YUMBI have no control over this process. Please contact your relevant payment provider to find out their daily payment schedule.
What happens if an order failed and the customer paid online?
In the event that an online order, which has been duly paid for, is UNSUCCESSFULLY received by the restaurant, the YUMBI Platform will promptly and automatically initiate a refund request. Simultaneously, an automated SMS notification will be ...
How do I know which orders were paid for online at my restaurant?
The YUMBI Platform operates seamlessly by automatically dispatching a daily electronic summary encompassing all online payments, StoreFront, and Switchboard orders executed at a specific restaurant. Online Payment Summary This comprehensive summary ...
Can I choose whether to support online payments?
The YUMBI platform supports online payments, allowing a consumer to pay by card when confirming an order. Acceptance of customer online payments is a mandatory requirement on the YUMBI Platform. Restaurants are not able to request for this feature to ...
How do I reconcile my YUMBI daily disbursement amount?
Cash-Up Report A YUMBI cash-up report is systematically generated on a daily basis, offering a thorough summary of the day's financial activities. This report is promptly dispatched to the restaurant's designated reporting contact. An email is sent ...