StoreFront
When will the order be ready for collection/delivery?
Ordering through the POS System When you place your order directly through the restaurant's Point of Sale system, the YUMBI Platform will automatically provide you with an estimated collection or delivery time. This estimation is based on standard ...
How is an order placed with a restaurant?
Orders placed through the YUMBI Platform—be it via an online website, mobile app, or a YUMBI-powered Call Centre—are seamlessly transmitted to the corresponding restaurant over the internet. In environments that support direct integration, these ...
What notification does a customer receive after placing an order?
After a customer places an order through the YUMBI Platform, the system immediately processes it and sends a confirmation to the customer via SMS or email, based on their chosen preference. This notification confirms whether the order has been ...
What are the reasons for failed or rejected orders?
Occasionally an restaurant may need to reject an order, or an order might fail to reach your store correctly. It's important to let your customer know that there is an issue with their order. Cancelled/Rejected Orders If you cannot accept an order ...
Is there anything I can do about hoax orders?
What are hoax orders? Hoax Orders refer to orders placed through online platforms (either web, app, or call centres) where the customer: Does not complete payment at the time of checkout, and Fails to collect the order or is absent at the delivery ...
How are cancellations and updates to a customer order handled?
The YUMBI Platform facilitates the placement of initial customer orders with restaurants but does not support modifications or cancellations of those orders. Customers desiring to change or cancel their initial orders must directly contact the ...
How do I know what orders have been sent to my restaurant through YUMBI?
YUMBI provides detailed reports on your restaurant's orders through our platform, delivering them daily, weekly, and on the monthly invoicing date. These reports offer a comprehensive digital summary of all customer orders successfully processed via ...
What are some suggested remedies for failed orders?
To reduce or eliminate failed orders at your restaurant, it's important to understand why these failures occur. Please review our Failed Orders article located here to identify the causes of your failed orders. Once you've identified the reasons, you ...
How do I make updates to my restaurant information?
To request modifications to your restaurant's information on the YUMBI Platform, please direct your email to the YUMBI Support Team at support@yumbi.com. Please be aware that, in adherence to our commercial agreements with various restaurant brands, ...
What information about my restaurant is made available online?
Restaurant Information When configuring a restaurant on the YUMBI Platform, the following information is displayed: Trading Name Physical Address Telephone Number Operating Hours The type of menu (E.g. Halaal, Kosher, Generic etc) A thumbnail image ...
How do I delete a consumers' account?
Customers can easily manage their accounts by following the straightforward steps outlined below to delete their online profiles whenever necessary. Steps to delete account: Log in to either the mobile App or the brand's ordering website you'd like ...