Restaurant Configuration & Operational Settings
How do I update my restaurant trading hours for StoreFront?
Should there be a permanent change to your restaurant's trading hours, please fill out this online form with accurate details. Our team will process your request within 48 hours. Access the form here. For temporary adjustments to your restaurant's ...
What do I do if a customer claims they were double debited?
In the unlikely event of a possible double debit, it's important to understand that a reservation by a bank does not constitute a double debit, and no refund is necessary. For any questions or concerns, customers can quickly connect with us through ...
Why is the order printing through the YUMBI printer instead of the POS System?
YUMBI seamlessly integrates with POS systems such as Aura, GAAP, and Micros, ensuring smooth operations across your restaurant's sales channels. Typically, the YUMBI GSM Printer serves as a backup, stepping in to receive orders when they cannot be ...
What needs to be done if the price on the online menu is not matching the price on the POS?
The online menu is managed by YUMBI and must be approved by the Brand Head Office. For accurate pricing information, it's advisable to reach out directly to your Brand Head Office. Should there be any discrepancies in pricing, and upon confirmation ...
Why is a specific item removed from the online menu?
The online menu is mandated to YUMBI by the Brand head office. It is best to contact the relevant Brand Head Office to find out why a particular item was removed from the online menu.
What is 'no contact Kerbside Collect'?
What is Kerbside Collect Kerbside Collect is a new Feature within the Collect Mode, this means that customers will be able to receive their meals with making no physical contact with the FOH coordinator and runners. Kerbside Collect will also help ...
Restaurant Menu Updates: Required Information and Lead Times
Please click on the document attached to view the required Information and lead times for restaurant menu updates. NOTE: Only menu briefs submitted by the agreed-upon parties within a brand will be processed.
What do I do if my restaurant is changing ownership?
Is your store changing ownership? If you're the outgoing owner, please complete the Service Cancellation Request Form here to end your current commercials with YUMBI and please also let us know if the YUMBI printer is staying for the new owner. The ...
What do I do if my restaurant is relocating?
What to do if your restaurant is relocating Moving your store? Awesome! But wait, we need to know about it! Even if it's just around the corner, changes need to happen. Head over to our Service Cancellation Request Form here - this form is a ...
What do I do if I need to cancel my restaurant on YUMBI?
Thinking about closing your store? Let us know by filling out our Service Cancellation Request Form here. It's a quick step to wrapping things up so that you’re not left feeling frustrated. Don't forget to attach a signed cancellation letter on your ...