Self-Service Portal
How do I refund a customers Online Payment or eVoucher?
Refunding a customer for an Online Payment or eVoucher redemption associated to an Order can be performed by using the Self-Service functionality built into YUMBI Dashboard. You can watch this short video that takes you through the steps or follow ...
How do I request for an Out Of Stock item to be added to the Dashboard?
What if an item is not listed in the drop-down for Out Of Stock on the YUMBI Self Service Portal? You can watch this short video that explains how to request a menu item to be added to the out of stock drop down list. Or you can read the instructions ...
How can I enable or disable my online ordering store?
As a franchisee you’re able to turn your online store Offline or Online without having to contact YUMBI directly for assistance. You can watch a quick video on how to enable or disable your restaurant here or you can continue to read the instructions ...
How do I deactivate deliveries?
YUMBI has self-service features that puts you, the franchisee, in control over the operation of your restaurant. In some instances, the store may wish to turn off deliveries either entirely or for specific delivery zones configured on the YUMBI ...
How do I log into YUMBI Dashboard?
As part of your onboarding process onto the YUMBI Platform, you will receive an email with login details for YUMBI Management. You can use these login details to access your restaurant information. From YUMBI Management (figure 1) you’ll be able to ...
How do I add or remove a product from my online menu?
The Dashboard empowers you to independently manage your online menu by temporarily making products unavailable. By marking an item as out of stock, you effectively remove it from view on the menu, preventing customers from ordering it while it's not ...
Who has access to YUMBI Dashboard?
Access to YUMBI Dashboard is exclusively reserved for the Restaurant Owner and individuals specifically authorized by them. Given the sensitive nature of the information contained within the YUMBI Dashboard, it is imperative that access permissions ...
How do I add an additional user to access YUMBI Dashboard?
YUMBI is tasked with the creation of user accounts and the assignment of roles for each login. Restaurant Owners wishing to authorize additional access must reach out directly to YUMBI Support by sending an email to support@yumbi.com. DISCLAIMER: ...
How do I view my Call Centre User Management user list?
The YUMBI Dashboard User Management feature enables Call Centre Managers to add, edit, and remove Call Centre agents and other managers from the YUMBI platform. Users assigned the Call Centre Manager role can access YUMBI Reports and manage Call ...
How do I add a user to the Call Centre User Management self-service feature?
The User Management feature allows account owners to add new users and assign permissions to those users. Watch this video to see how to add a new user. Or read the instructions below. Steps to adding a new user: The account owner will need to log ...
How do I edit an existing user on the Call Centre User Management self-service feature?
The User Management feature allows account owners to edit existing users and assign or remove permissions to those users. Watch this video to learn how to edit existing users: Or reading the instructions below. Steps to editing a user: The account ...
How do I remove a user from the Call Centre User Management self-service feature?
Managing the user list is a crucial task. Fortunately, removing a user is straightforward and can be accomplished with just a few clicks of a button. Watch this video on how to remove a user: Or follow the instructions below. Steps on how to remove a ...
How do I view my Restaurant Level User Management user list?
The YUMBI Dashboard User Management self-service feature grants restaurant account owners access to assign permissions by adding, editing, and removing users from the YUMBI platform and managing what access they have. The Restaurant Account Owner ...
How do I add a user to the Restaurant Level User Management feature?
The Restaurant Level User Management feature allows account owners to add new users and assign permissions to those users. Watch this short video on how to add a new user: Or follow the instructions below: Steps to adding a new user: To add a user, ...
How do I edit an existing user on the Restaurant Level User Management self-service feature?
The Restaurant Level User Management feature allows account owners to edit existing users and assign or remove permissions to those users. Watch this short video on how to edit an existing user: Or follow the instructions below: Steps to edit an ...
How do I remove a user on the Restaurant Level User management Self-Service feature?
Managing the User list will be an important task. Luckily, removing a user is a simple exercise and can be actioned by the click of a button. Watch this short video on how to remove a user: Or follow the instructions below: Steps on how to remove a ...