What notification does a customer receive after placing an order?

What notification does a customer receive after placing an order?

After a customer places an order through the YUMBI Platform, the system immediately processes it and sends a confirmation to the customer via SMS or email, based on their chosen preference. This notification confirms whether the order has been successfully received by the restaurant.

Additionally, the notification includes a short link to a unique webpage that displays a summary of the order details and the restaurant’s contact information. This enables customers to easily review their order and directly contact the restaurant if they have any questions or need to make changes.

​


    • Related Articles

    • What do I do if a customer order fails?

      If a customer order is not successfully received by the restaurant and the order was placed through either StoreFront or a Call Centre Agent, an SMS notification is sent to the mobile number configured for the Call Centre on Switchboard. This SMS ...
    • What is a Push Notification?

      Definition A Push Notification is an automated message sent by a franchisee through the YUMBI Engage portal to an app user when the application is not open. This message pops up on your mobile, and franchisees can send them without the customer ...
    • How can I check the status of a customer order?

      To check a customer order's status—successful, failed, or rejected by the store—refer to the bottom of the slip. For online payments, this section indicates whether the transaction was successful or failed, with failed orders marked as "Order ...
    • What happens if an order failed and the customer paid online?

      In the event that an online order, which has been duly paid for, is UNSUCCESSFULLY received by the restaurant, the YUMBI Platform will promptly and automatically initiate a refund request. Simultaneously, an automated SMS notification will be ...
    • How do I place a repeat order through Switchboard?

      Here's a short video that shows you how to place a repeat order using the Switchboard platform. To proceed with placing a repeat order the Agent will need to perform the following steps: Locate the customer record using the steps outlined in the ...