How often can I talk to the same customer?
It’s important to adhere to the local communication regulations regarding the frequency in which you can contact your customers. With this in mind, you can only communicate with the same customer twice every 6 days via SMS.
You will still be able to schedule campaigns during this time as this will enable you to talk to any new customers that have signed up during the week.
Related Articles
Why am I unable to talk to all my customers?
There could be a number of reasons for this. Possible reasons - The customer has not ordered from you before. - They are not an active customer (customer that has not ordered within the last 12 months). - The customer has opted out of receiving ...
What is an active customer?
Active Customer Base Customers who have ordered from your restaurant or registered in the last 12 months. Classified into: Active: Active customers are those who placed their most recent order within the active window, which is defined as the period ...
How can I see my customer's feedback?
YUMBI has a feature called BeHeard that allows stores to collect feedback from customers regarding their ordering experience after an order has been placed. Feedback from customers is collected regarding their: Online Ordering Experience, Delivery or ...
Can I import external customer data?
Unfortunately due to the risk of diluting the data on the platform with regards to the law, YUMBI does not allow for any data to be imported into the platform. This would also be in breach of POPIA (Protection of Personal Information Act). In ...
How do I create a new customer record?
Watch this short video on how to create a new customer record: Or read the instructions below. To create a new customer record an Agent needs to perform the following steps: Step 1: Navigate to the appropriate Switchboard brand portal in a web ...