How is an order placed with a restaurant?
Orders placed through the YUMBI Platform—be it via an online website, mobile app, or a YUMBI-powered Call Centre—are seamlessly transmitted to the corresponding restaurant over the internet. In environments that support direct integration, these orders are automatically fed into the restaurant's Point of Sale (POS) system, eliminating the need for manual cashier input. In cases where direct POS integration isn't feasible, orders are electronically dispatched to a dedicated GSM printer positioned within the restaurant.
This specialized printer, equipped with a SIM card, connects to the local cellular network and alerts restaurant staff of incoming orders with a telephone-like ring. After printing the order slip, a staff member is required to manually enter the order details into the restaurant's POS system to proceed with preparation and fulfillment.
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How do I cancel or update an order after it is placed?
Cancelled Orders: Currently, Switchboard does not have the capability to directly communicate with the restaurant to cancel an order that has already been placed. Therefore, the Call Centre must manually reach out to the restaurant to request the ...
How do I place a repeat order through Switchboard?
Here's a short video that shows you how to place a repeat order using the Switchboard platform. To proceed with placing a repeat order the Agent will need to perform the following steps: Locate the customer record using the steps outlined in the ...
What do I do if a customer order fails?
If a customer order is not successfully received by the restaurant and the order was placed through either StoreFront or a Call Centre Agent, an SMS notification is sent to the mobile number configured for the Call Centre on Switchboard. This SMS ...
How do I submit an order to a restaurant through Switchboard?
Watch this quick video that shows you how to submit an order to a restaurant using the Switchboard platform. After placing the order: Once an order has been captured and items have been added to the basket, the Agent needs to Click on the "Checkout" ...
How do I view my Order Summary Report?
The Order Summary Report offers a detailed analysis including the Restaurant's Sales Breakdown, Transaction Types, Payment Methods, and Tender Types for orders placed at your store. Additionally, this report features a link labeled “View Failed Order ...