How does YUMBI determine who gets an SMS or a Push Notification?
Engage automatically determines which customers are able to receive a Push Notification (those that have downloaded the app) instead of a SMS.
This allows significant savings to be realized by restaurants, as Push Notifications are cheaper than sending an SMS.
Related Articles
What is a Push Notification?
Definition A Push Notification is an automated message sent by a franchisee through the YUMBI Engage portal to an app user when the application is not open. This message pops up on your mobile, and franchisees can send them without the customer ...
What is the difference between SMS and Push Notifications?
SMS Definition In short, an SMS text message allows franchisees to send text messages up to 160 characters in length directly to a customer’s cellphone. SMS's will reach customers who have previously ordered via website or call-in (unless they have ...
How do I see the SMS/Push copy?
SMS / Push Copy You will be able to see a copy of the SMS or Push notification when reviewing the campaign information. You will find this towards the bottom of the page under each individual campaign communication section (look towards the bottom ...
Can I choose to send Push Notifications only?
There are two different communication types for campaigns: Communication via SMS only as well as both SMS & Push Notification. The communication type will always be listed within the campaign details section on the Dashboard. YUMBI Engage may not ...
What notification does a customer receive after placing an order?
After a customer places an order through the YUMBI Platform, the system immediately processes it and sends a confirmation to the customer via SMS or email, based on their chosen preference. This notification confirms whether the order has been ...