How do I view my store’s Tracked Deliveries?
On the Tracked Deliveries report, you are able to view all online delivery orders that have been placed, successfully tracked, and delivered to customers of a specific store.
Watch this short video explaining the Tracked Deliveries report here.
Where can I find the Tracked Deliveries Report?
You can find this report under the Deliveries panel on YUMBI Reports or you can reach it by following this link: Live Driver Tracking Report
It is important to note that the report will need a restaurant to be selected to populate data. If the store is not with a Delivery Tracking Provider, this report will not populate for that restaurant.
Tracked Order Summary
This report populates with a summary of the tracked orders for the selected store. The summary covers the following:
Complete
Deliveries that have successfully concluded and were tracked
Timeout
Tracked deliveries that were not registered to have been completed
Total Orders
This is the total number of orders that tracking took place
Tracked Delivery Data
Below the summary, a table of data is populated for the store as well. The data provided is as follows:
Order Date
Specifies the date and time when the order was placed by the customer.
Order ID
Displays the customer’s order number.
App OS
This Identifies the channel that was used by the customer to place the online order, such as Call Centre, Website or IOS & Android.
Restaurant
Shows the name of the selected restaurant.
Customer
Displays the customer’s name and surname.
Mobile
Shows the registered cellphone number linked to the customer profile.
Status
Indicates the current status of the order.
Delivery Start Date
Shows the date and time when the delivery process began, typically when the order was handed over to the driver.
Delivery End Date
Shows the date and time when the order was successfully delivered to the customer.
Driver
Displays the name of the driver who completed the delivery.
Rating and feedback
Reflects the customer's delivery rating and comments, providing insight into service quality.
Delivery Details
Provides a link to additional delivery information from the delivery service provider for the restaurant.
Last Updated
Shows the most recent date and time when the order status was updated in the system.
The Grid Information can be exported for data analysis and provides additional categories of information using the CSV Option.